Genesis Sales Operations Analyst

Genesis; Lombardia; Hybrid; EUR 31,000 - 37,000; Full time

Job summary

Genesis is seeking a Sales Operations Analyst to support sales performance and enhance the customer journey through efficient vehicle ordering, stock management and delivery planning. You will interface with retailers, headquarters, logistics partners and internal teams to drive operational excellence and business growth.

The role requires 3-5 years in a related automotive function, fluent Italian and English, and strong Excel/reporting skills. Hybrid working model and competitive salary offered.

Qualifications

• Bachelor's degree in Business Administration, Economics, Engineering or a related discipline.
• 3-5 years of experience in Sales Operations, Dealer Support, Sales Administration or a related automotive function.
• Fluent Italian and English, both written and spoken.
• Advanced proficiency in Microsoft Excel and reporting tools.

Responsibilities

• Prepare and maintain regular reports covering retail sales, wholesale, order bank, stock, registrations and deliveries.
• Monitor sales performance against targets and identify trends, opportunities and risks.
• Support sales forecasting and budget planning activities through accurate data analysis.
• Develop ad hoc analyses to support management decision-making and business reviews.
• Manage the end-to-end vehicle ordering process, ensuring order accuracy and timely execution.
• Monitor order bank, production status, inbound pipeline and vehicle availability.
• Coordinate vehicle allocation activities, balancing business priorities, retailer requirements and customer demand.
• Support stock management strategies aimed at maximizing conversion opportunities.
• Coordinate vehicle logistics and delivery planning to ensure a seamless customer handover process.
• Provide guidance and support to retailers on ordering, allocation, stock availability, vehicle status and delivery planning.
• Monitor retailer performance KPIs and support actions aimed at improving sales effectiveness and customer satisfaction.
• Collaborate closely with Sales, Customer Experience, Finance, Marketing, Network Development, Logistics and HQ teams.
• Support the implementation of new systems, tools and operational procedures while ensuring compliance with internal policies and reporting requirements.

Skills

Excel proficiency

Reporting tools

Stakeholder management

Italian (Fluent)

English (Fluent)

Education

Bachelor's degree in Business Administration, Economics, Engineering or related discipline

Job description

As Genesis Sales Operations Analyst, you will support Genesis sales performance and deliver an exceptional customer journey through efficient vehicle ordering, allocation, stock management and delivery processes. Acting as a key interface between retailers, headquarters, logistics partners and internal stakeholders, you will help drive operational excellence, retailer performance and business growth.

We want you to:

• Prepare and maintain regular reports covering retail sales, wholesale, order bank, stock, registrations and deliveries
• Monitor sales performance against targets and identify trends, opportunities and risks
• Support sales forecasting and budget planning activities through accurate data analysis
• Develop ad hoc analyses to support management decision-making and business reviews
• Manage the end-to-end vehicle ordering process, ensuring order accuracy and timely execution
• Monitor order bank, production status, inbound pipeline and vehicle availability
• Coordinate vehicle allocation activities, balancing business priorities, retailer requirements and customer demand
• Support stock management strategies aimed at maximizing conversion opportunities
• Coordinate vehicle logistics and delivery planning to ensure a seamless customer handover process
• Provide guidance and support to retailers on ordering, allocation, stock availability, vehicle status and delivery planning
• Monitor retailer performance KPIs and support actions aimed at improving sales effectiveness and customer satisfaction
• Collaborate closely with Sales, Customer Experience, Finance, Marketing, Network Development, Logistics and HQ teams
• Support the implementation of new systems, tools and operational procedures while ensuring compliance with internal policies and reporting requirements

About you:

• Bachelor's degree in Business Administration, Economics, Engineering or a related discipline
• 3-5 years of experience in Sales Operations, Dealer Support, Sales Administration or a related automotive function
• Automotive industry experience is strongly preferred; premium automotive experience is a plus
• Fluent Italian and English, both written and spoken
• Advanced proficiency in Microsoft Excel and reporting tools
• Strong analytical mindset, customer focus and stakeholder management skills

What we offer:

• The opportunity to join a premium automotive brand in a dynamic and international environment
• Continuous training and professional development opportunities
• Competitive salary and benefits package, with an Annual Gross Salary starting from €34.000, depending on experience
• Flexible working hours and hybrid working policy