GenAI-Driven IT Delivery Performance Engineer

Carnival Corporation And Plc; Genova; Hybrid; EUR 35,000 - 42,000; Full time

Benefits offered by this job

Daily meal vouchers

Exclusive discounts

Wellbeing@Costa platform access

Free medical insurance

Amazon Hub Lockers in offices

Job summary

Costa, the Italian cruise company and part of the Carnival Corporation & plc Group, is seeking an IT Factory Performance Engineer in Genoa to turn delivery data into actionable insights.

You will industrialize technology delivery, define KPIs and data quality rules, and drive GenAI pilots across the software lifecycle while coordinating with suppliers and internal teams. Strong analytics and bilingual communication are essential.

Qualifications

• Degree or equivalent experience in CS, Engineering, Data Science, Economics, Management or a related field.
• Proven ability to design KPIs and data governance for IT delivery.
• Experience creating dashboards and scorecards across complex tech stacks.
• Experience with GenAI pilots and value measurement.
• Strong communication with technical and non-technical stakeholders.
• Proficient in English and Italian.

Responsibilities

• Industrialize technology delivery and governance across IT Factory.
• Create dashboards and scorecards covering predictability, lead time, quality, cost, capacity and supplier performance.
• Identify and prioritize GenAI use cases across the software development lifecycle.
• Coordinate pilots with teams and vendors, measure value by time saved and quality uplift.
• Prepare management reporting for Factory leadership, highlighting performance, risks and actions.

Skills

Analytical mindset

Data interpretation

GenAI adoption

Stakeholder communication

English and Italian communication

Education

Degree in Computer Science, Engineering, Data Science, Economics or Management

Equivalent experience in IT delivery analytics

Tools

Excel

Power BI

Jira

Azure DevOps

ServiceNow

SharePoint

Job description

Costa, the Italian cruise company and part of the Carnival Corporation & plc Group, is seeking an IT Factory Performance Engineer in Genoa to turn delivery data into actionable insights.

You will industrialize technology delivery, define KPIs and data quality rules, and drive GenAI pilots across the software lifecycle while coordinating with suppliers and internal teams. Strong analytics and bilingual communication are essential.