GenAI Delivery Performance Engineer - Hybrid, Impact & Insights

Costa Crociere S.p.A.; Genova; Hybrid; EUR 35,000 - 42,000; Full time

Benefits offered by this job

Daily meal vouchers

Exclusive discounts

Wellbeing@Costa platform access

Free medical insurance

Job summary

Costa Crociere S.p.A. is seeking an IT Factory Performance Engineer at its Genoa headquarters to turn delivery data into actionable insights and drive the practical adoption of Generative AI across platforms, cloud services, and modernization initiatives.

The role focuses on governance, KPI design, GenAI pilots, and supplier performance, collaborating with internal teams and technology partners to ensure evidence-based decisions and measurable improvements.

Qualifications

• 3–5 years of experience in IT delivery analysis, PMO or related tech role.
• Strong analytical mindset with ability to translate data into executive insights.
• Practical knowledge of reporting and collaboration tools (Excel, Power BI, Jira, Azure DevOps, ServiceNow, SharePoint).

Responsibilities

• Build dashboards and scorecards to monitor IT Factory performance.
• Define KPIs, baselines and data-quality rules with Factory leads and suppliers.
• Identify GenAI use cases and measure value through indicators like time saved and cycle-time improvement.
• Prepare management reporting for Factory leadership highlighting performance, risks and actions.

Skills

Analytical mindset

English & Italian

Attention to detail

Education

Degree in Computer Science/Engineering/Data Science/Economics/Management

Tools

Excel

Power BI

Jira

Azure DevOps

ServiceNow

SharePoint

Job description

Costa Crociere S.p.A. is seeking an IT Factory Performance Engineer at its Genoa headquarters to turn delivery data into actionable insights and drive the practical adoption of Generative AI across platforms, cloud services, and modernization initiatives.

The role focuses on governance, KPI design, GenAI pilots, and supplier performance, collaborating with internal teams and technology partners to ensure evidence-based decisions and measurable improvements.