Front Office Manager

Hospitaliti; Roma; In loco; EUR 28.000 - 34.000; Tempo pieno

Descrizione del lavoro

Casa Monti in Rome is seeking a Front Office professional to welcome guests, manage reservations, and coordinate with housekeeping to ensure a seamless stay.

You will supervise receptionists and supporting staff, train front office teams, and strive to maintain high levels of guest satisfaction. Fluency in English is essential, with another foreign language considered a plus.

Competenze

• Background in the hotel industry with relevant experience in a similar role.
• Strong customer service skills and a professional demeanor.
• Ability to work cross-functionally with all hotel departments.

Mansioni

• Welcome guests and allocate rooms, coordinating with housekeeping for smooth turnover.
• Supervise the team of receptionists, valets and baggage handlers and provide feedback on performance.
• Manage front office schedules and handle reservations in absence of the reservations dept.
• Develop loyalty among guests and ensure satisfaction of new arrivals.
• Monitor, handle and resolve guest disputes in collaboration with line managers.

Conoscenze

Hotel industry background

English fluency

Team spirit

Second foreign language

Descrizione del lavoro

Casa Monti is hiring through Hosco in Rome.

Yourmaintasks:

• BeCasaMonti’sambassadortocustomersandpartners,andhaveathoroughknowledgeofourestablishment'senvironment
• Youwillsupervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformance
• Intheabsenceofthereservationsdepartment,youwillmanagereservationrequests
• Checkandfollowuponallreservations
• Buildloyaltyamongexistingcustomersandensurethesatisfactionofnewcustomers
• Monitor,handleandresolvecustomerdisputesinclosecollaborationwithyourlinemanagers
• ManageFrontOfficeschedules
• ProvidetrainingforFrontOfficeteams
• Givetoursoftheestablishmenttoprofessionalsandcustomers
• Supervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformance
• EnsuringthatFrontOfficeproceduresarecompliedwith,updatedandoptimized
• Controlandmonitoraccountsreceivable
• Developthehotel'sturnoverthroughupsellactions
• Ensurepropermanagementofthecashregister,dailyclosingsandcommissioninvoices
• Manage,motivateandorganizetheworkoftheteamsinordertooptimizecustomersatisfaction
• ParticipateinandleadHeadofDepartmentmeetings
• Youwillberesponsibleforwelcomingguestsandallocatingrooms,workingcloselywiththehousekeepingdepartment

Skillsrequired:

• Ideally,youhaveabackgroundinthehotelindustryandsuccessfulexperienceinasimilarposition
• FluencyinEnglishandasenseofcustomerserviceareessentialforthisposition
• Youwillworkdirectlyorcross-functionallywithallthehotel'sdepartments
• Youwillneedtodemonstrateteamspiritandresponsivenesstoensurethesmoothrunningoftheestablishmentandcustomersatisfaction

Professionalskills:

• Stressandprioritymanagement
• Excellentreceptionandcustomerrelationsskills
• Attentiontodetailandcustomersatisfaction
• Speedandreliabilityofexecution
• Anabilitytolistentocustomers
• Strongteamspirit
• FluencyinspokenandwrittenEnglishisessential
• Asecondforeignlanguageisaplus

Requiredqualities:

• Organisedandrigorous
• Initiativeandtheabilitytoputforwardproposals
• Versatility,adaptabilityandavailabilitý
• Involvementandcommitment
• Discretionandhonestý
• Positiveandpleasantattitude
• Excellentpresentation

Please see the full vacancy for the benefits offered by Casa Monti.