Front Office Agent

Leonardo Hotels; Roma; In loco; EUR 22.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Work-life balance support

LEAPP employee app

Hotel discounts

Training & development

Team events

Guest-focused service

Descrizione del lavoro

NYX Hotel Rome by Leonardo Hotels, part of the Leonardo Hotels group, seeks a Front Office Agent to welcome guests, manage check-in/check-out, and provide information about the hotel and the city of Rome. You will join a vibrant team in a property known for hospitality and guest focus.

Fluent in English and Italian, you bring at least 1 year of front office experience; you are flexible for early, late, and night shifts. Be yourself, share passion, and help guests feel at home every day.

Competenze

• English and Italian language skills are required.
• Bachelor’s degree in Hotel Management or Tourism studies.
• Hospitality is in your veins; you enjoy working with guests and teams.

Mansioni

• Handle front desk operations including check-in and check-out.
• Provide guests with information about the hotel and Rome.
• Deliver personal, attentive service to ensure guests feel at home.

Conoscenze

English proficiency

Italian proficiency

Guest service

Formazione

Bachelor’s degree in Hotel Management or Tourism studies

Descrizione del lavoro

What we offer

• Support in reconciling work and family life


• Europe-wide employee app “LEAPP”


• Discounts on accommodation and in the restaurants of the Fattal Hotel Group


• Training and development programmes at our Leonardo Academy


• Team events


• You make sure the guests feel at home, by providing the best personal service


• Handling the check-in and check-out operations


• Providing guests with information they may need about the hotel and city of Roma

Your Profile

• BE YOURSELF – Be authentic and yourself


• Bachelor’s degree in Hotel Management or Tourism studies


• Hospitality is in your veins


• At least 1-year experience as front office agent or reception


• Sense of responsibility, ability to work in team, resistant to stress


• Flexibility in working early, late and night shifts


• Very good speaking and writing skills in English and Italian, other languages are a plus

About us

NYX Hotels are lifestyle hubs, vibrant, open and inspiring. Each hotel breathes the individual spirit of its city. The brand is named after NYX, the Greek goddess of the night.

Every guest is welcomed by the ‘City Lovers’, employees of the hotels – locals who experience their city full of passion and love and pass this enthusiasm on to their guests – every day.

The NYX Hotel Rome by Leonardo Hotels offers a unique blend of luxury and vibrant energy in the heart of Rome, perfect for solo travelers, couples, and business guests. With its modern design, vibrant colors, and ideal location near the Spanish Steps and the Vatican, the hotel provides comfortable accommodations and excellent amenities such as a fitness area, outdoor pool, sauna, and meeting rooms. Its lively restaurants and bar and relaxing atmosphere make it the perfect place to experience art, comfort, and fun in Rome.

Join the City Lover team and start your career journey as a Front Office Agent (d/f/m).

BE YOURSELF – with us, your personality counts! In the Leonardo Family we unite people of different origins and religions, different genders and ages, sexual orientation or possible disabilities. This diversity makes us strong, every day.