Front Office Agent

Hyatt Hotels Corporation; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

12 free nights per year

Complimentary meals on duty

Continuous Learning & Development

Descrizione del lavoro

Hyatt Hotels Corporation is seeking a Front Office Agent to provide excellent service to guests from check-in to checkout. The role involves welcoming guests, answering inquiries, resolving complaints, and actively upselling hotel services.

Ideal candidates will have at least two years of front office experience, strong communication skills in English and Italian, and a proactive attitude. Hyatt offers competitive benefits, including free nights across its hotels and continuous development

Competenze

• Minimum of two years experience in a front office role.
• Thorough knowledge of the hospitality industry.
• Ability to communicate effectively in English and Italian.

Mansioni

• Welcome and register guests expeditiously.
• Answer all guest questions accurately.
• Resolve guest problems and complaints.

Conoscenze

Guest Service Skills

Problem Solving

Interpersonal Skills

Knowledge in Opera

Formazione

Diploma or Degree in Hospitality or Travel & Tourism

Descrizione del lavoro

Close Inclusive Collection Job Postings Notification

\"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off.\"

The Front Office Agent is responsible for providing consistent excellent service to guests before arrival, upon arrival, and during their stay, from check-in to checkout, to create memorable and tailored experiences for all guests.

What you will be doing

• Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.
• Resolve guest problems and complaints
• To actively upsell and cross sell hotel services and outlets.
• Communicate with other hotel departments to maintain a high level of guest satisfaction.
• Maintain an understanding of hotel history, services, facility information, and rates and packages.
• Develop and maintain positive working relationships with others and support team to reach goals.
• Assists others as needed and special projects, as necessary.

Qualifications

Requirements

• Diploma or Degree in Hospitality or Travel & Tourism preferred.
• A minimum of two (2) years experience in a front office role.
• Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
• Strong Guest Service Skills.
• Ability to communicate effectively with guests, management, and co-workers.
• Must have a positive attitude at all times.
• Ability to work well with others in a guest and team-focused environment.
• Good problem solving, administrative and interpersonal skills are a must.
• Knowledge in Opera is an advantage.
• Verbal and written English and Italian languages proficiency are required.

Hyatt offers a great range of benefits, including:

12 free nights per year of service across Hyatt Hotels worldwide

• Complimentary meals on duty
• Continuous Learning & Development opportunities

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