Front Office Agent - Night Auditor

MIRA Hotels Alagna Valsesia; Alagna Valsesia; In loco; EUR 36.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Dynamic international environment

Training and development

Competitive compensation

Descrizione del lavoro

Pestana Hotel Group in Courmayeur, Italy, seeks a Front Office Agent - Night Auditor to manage overnight operations, balance ledgers, and ensure guest satisfaction in a luxury alpine setting. You will welcome guests at night, handle late check-ins and early check-outs, prepare end-of-day reports, and coordinate with housekeeping and maintenance to address overnight needs.

Fluency in English is mandatory; Italian and/or French is a strong plus, with prior night-audit or front-office hospitality

Competenze

• Previous experience in Front Office or Night Auditor roles is preferred.
• Knowledge of night audit procedures and hotel financial operations is an advantage.
• Strong customer service skills and a passion for hospitality.
• Excellent organisational skills and attention to detail.
• Ability to work independently and make decisions during overnight shifts.
• Strong communication and interpersonal abilities.
• Professional presentation and positive attitude.
• Flexibility to work night shifts, weekends and holidays.
• Fluency in English is mandatory; Italian and/or French is a strong plus.
• Knowledge of hotel management systems is a plus.

Mansioni

• Welcome guests in a warm, professional manner during overnight hours.
• Handle late check-ins, early check-outs, and guest requests efficiently.
• Perform daily night audit procedures, ensuring transactions are balanced.
• Verify guest accounts, billing information, and revenue reports.
• Prepare end-of-day reports and ensure smooth handover to morning shift.
• Monitor hotel security and oversee overnight operations for guest safety.
• Respond to guest inquiries, requests, and concerns promptly.
• Coordinate with housekeeping, maintenance, and other departments for overnight needs.
• Maintain accurate reservation records and update guest profiles.
• Ensure compliance with luxury service standards and company policies.

Conoscenze

Customer service

Organisational skills

Independent work

Communication skills

Night audit knowledge

English fluency

Italian/French language

Hotel systems knowledge

Strumenti

Hotel management systems

Descrizione del lavoro

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HR Business Partner | Europe & USA at Pestana Hotel Group

Location: Courmayeur, Italy

Pestana Hotel Group is Portugal’s largest international hotel group, with more than 100 hotels across 17 countries and 4 continents. With over 12,000 rooms and a team of 5,000 employees, we welcome more than 3 million guests each year.

We have expanded with a new luxury hotel in Courmayeur, Italy, located at the foot of Mont Blanc in one of the most prestigious alpine destinations. As part of the exciting winter season, we are looking for a Front Office Agent - Night Auditor to ensure smooth overnight operations, deliver exceptional guest experiences, and maintain the highest standards of accuracy and service during the night shift.

Key Responsibilities:

• Welcome guests in a warm, professional, and courteous manner during overnight hours.
• Handle late check-ins, early check-outs, and guest requests efficiently and accurately.
• Perform daily night audit procedures, ensuring all financial transactions are correctly recorded and balanced.
• Verify guest accounts, billing information, and revenue reports.
• Prepare end-of-day reports and ensure accurate handover to the morning shift.
• Monitor hotel security and oversee overnight operations to ensure guest safety and comfort.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Coordinate with housekeeping, maintenance, and other departments to address overnight needs.
• Maintain accurate reservation records and update guest profiles as required.
• Ensure compliance with company policies, procedures, and luxury hospitality service standards.

Profile & Requirements:

• Previous experience in a Front Office, Night Auditor, or similar hospitality role is preferred.
• Knowledge of night audit procedures and hotel financial operations is an advantage.
• Strong customer service skills and a passion for hospitality.
• Excellent organisational skills and attention to detail.
• Ability to work independently and make decisions during overnight shifts.
• Strong communication and interpersonal abilities.
• Professional presentation and positive attitude.
• Flexibility to work night shifts, weekends, and holidays.
• Fluency in English is mandatory; Italian and/or French is very a strong advantage.
• Knowledge of hotel management systems is a plus.

What We Offer:

• Opportunity to be part of a new luxury hotel opening in a prestigious alpine destination.
• Dynamic and international working environment.
• Training and development within a leading hospitality group.
• Competitive compensation package.
• Long-term career growth opportunities within the group.

Seniority level

Entry level

Employment type

Full-time

Industries

Hospitality and Hotels and Motels

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