Shift Leader – Hotel d’Inghilterra, Roma

Starhotels; Roma; Híbrido; EUR 28.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stylish uniforms with laundering

Discounted stays within the group

Corporate perks and partner discounts

Descripción de la vacante

Starhotels, a private Italian hotel company, invites you to join Hotel d'Inghilterra in the heart of Rome as Shift Leader, supporting the Front House Manager and the Front Office team. You will welcome guests, manage check-in/check-out, and mentor colleagues while coordinating with Events, Housekeeping and Maintenance to ensure seamless service and guest satisfaction.

The role is covered by the CCNL Tourism with a base salary of €28,000–€30,000 gross per year, plus meal vouchers and other

Formación

• 2+ years of experience in a shift leadership/ supervisory role.
• Strong focus on delivering guest-centric service.
• Familiarity with Front Office processes and Opera PMS.

Responsabilidades

• Assist the Front House Manager in coordinating daily Front Office operations.
• Welcome guests and address inquiries with a professional, personalized approach.
• Manage check-in/check-out and guest messages accurately and efficiently.
• Support team members and onboarding/training for new hires.
• Coordinate with Event, Housekeeping, and Maintenance to resolve needs.
• Stay informed on hotel services and events to anticipate guest needs.
• Maintain Front Desk standards and safety compliance.
• Report issues and feedback to the Front House Manager.

Conocimientos

Team leadership

Customer service

Front Office operations

Problem solving

Herramientas

Opera PMS

Descripción del empleo

Starhotels, a private Italian hotel company operating in the upscale and upper scale & luxury sectors, is a market leader in the hospitality industry. The Group vaunts 34 properties located in the heart of the top Italian destinations, London, Paris and New York, with more than 4,200 rooms.

Position

Join Starhotels and become part of our Hotel d'Inghilterra in the heart of Rome.

As a Shift Leader, you will support the Front House Manager in the daily operations of the Front Office Team, helping ensure a smooth and efficient service while contributing to a positive and memorable experience for our guests.

Your responsibilities include:

• Supporting the Front House Manager in coordinating daily Front Office operations and ensuring smooth and efficient service throughout the shift.
• Welcoming guests and promptly assisting with their inquiries, requests, and needs, ensuring a professional and personalized experience.
• Handling check-in and check-out procedures, guest messages, and other Front Office tasks, ensuring accuracy and efficiency.
• Supporting and assisting team members in their daily activities, fostering teamwork and ensuring consistent service standards.
• Supporting the onboarding and training of new team members and interns, ensuring they are properly trained on Front Office procedures, systems, and service standards.
• Coordinating with Event Department, Housekeeping, and Maintenance to ensure effective communication and timely resolution of operational needs.
• Staying informed about hotel services, guest preferences, special requests, and upcoming events to provide accurate information and anticipate guest needs.
• Maintaining Front Desk and lobby standards, ensuring a welcoming environment and compliance with safety procedures.
• Using Front Office equipment and property management systems in accordance with hotel policies and procedures.
• Reporting operational issues and relevant guest feedback to the Front House Manager, supporting the smooth running of the department.

Requirements

• A unique personality and a true passion for hospitality.
• +2' years experience as Shift Leader.
• Familiarity with Opera PMS for efficient operations.
• Ability to anticipate and resolve challenges and complaint resolution finesse.
• A commitment to delivering a high level of customer service.
• Versatility in handling various work scenarios.

Embrace global diversity by speaking:

• Italian - fluently
• English - fluently
• Additional languages are a plus.

Other information

Unlock a world of benefits including:

• Stylish uniforms with complimentary laundering.
• Exclusive discounted stays within the group.
• Corporate perks and special discounts with our partner companies.

Our compensation policies are based on the National Collective Labour Agreement (CCNL) for the Tourism Industry, which provides for 14 salary payments per year. The total compensation package consists of the contractual base salary and provincial allowance established by the relevant salary scales, together with ad additional individual elements, to be defined during the recruitment process. These elements are designed to recognize the candidate’s professional profile, acquired skills, level of autonomy, and the responsibilities associated with the role.

For this position, we offer:

• Classification: C1 level under the CCNL Tourism Industry Agreement, determined according to the candidate’s experience, skills, and degree of autonomy required by the role.
• Compensation: Base salary aligned with the CCNL Tourism Industry salary scales for the applicable level.In compliance with the Pay Transparency regulations (Legislative Decree No. 96 of 7 May 2026, implementing EU Directive 2023/970), Starhotels does not request information regarding candidates' previous remuneration.
• Pay range: from €28.000 - to €30.000 gross per year - plus the following additional components:
• Meal Benefits: €8 meal vouchers for each day worked, or access to the staff canteen, depending on the working property.
• Variable Compensation:

-Performance bonus in accordance with the Company Supplementary Agreement, convertible into welfare benefits.

-Voluntary guest contributions, paid through payroll in proportion to actual work attendance.

In addition, all Starhotels employees benefit from a Company Supplementary Agreement, which provides enhanced conditions and additional advantages across various aspects of the employment relationship.

Embrace growth with:

• Exceptional career advancement opportunities through our Performance Management Program.
• The opportunity to be part of an ambitious organization that values and nurtures its talent.
• Ongoing training and professional development opportunities.

At Starhotels, our commitment to equality and inclusion expresses our desire to create a work environment that recognises and appreciates the uniqueness of each person and promotes diversity in all its nuances. This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation or disability.