Assistant Event Manager - Starhotels Business Palace, Milano

Starhotels; Lombardia; On-site; EUR 23,000 - 26,000; Full time

Benefits offered by this job

Uniforms with complimentary laundry

Staff meal benefits

Discounted stays within the group

Corporate perks

Job summary

Starhotels is recruiting for our Events team at the Starhotels Business Palace in Milan. You will help shape memorable guest experiences by supporting pre-event logistics and overseeing every moment of the event from setup to guest departure.

Key duties include maintaining conference spaces, handling post-event follow-up, issuing invoices, and ensuring service excellence. Fluency in Italian and English is required, with additional languages a plus.

Qualifications

• Previous and proven experience in the events or hospitality role.
• Ability to anticipate challenges and resolve issues effectively.
• Commitment to delivering high level customer service.
• Versatility in handling individual and team tasks.
• Fluency in Italian and English; additional languages are a plus.

Responsibilities

• Supporting in the organizational part before the event.
• Ensuring high levels of cleanliness and maintenance of conference spaces.
• Overseeing every moment of the event.
• Ensuring guest satisfaction is always at the top.
• Post-event follow-up to guarantee guests leave with a smile.
• Issuing the bill and ensuring correct payments.

Skills

Guest service

Complaint resolution

Customer focus

Teamwork

Multilingual

Tools

Opera PMS

Job description

Join Starhotels and become part of our Events team, at our Starhotels Business Palace in Milan.

You will play a key role in creating memorable guest experiences.

Your responsibilities include:

• Supporting in the organizational part before the event.
• Ensuring high levels of cleanliness and maintenance of all conference spaces and breakout areas.
• Overseeing every moment of the event.
• Ensuring the satisfaction of our guests is always at the top.
• Taking care of post-event guaranteeing that our guests are leaving with a smile.
• Issuing the bill and making sure the payment enters correctly.
• A unique personality and a true passion for hospitality and events.
• Previous and proven experience in the role.
• Opera PMS Knowledge for efficient operations.
• Ability to anticipate and resolve challenges and complaint resolution finesse.
• A commitment to delivering a high level of customer service.
• Versatility in handling various work scenarios.
• Enthusiasm when being assigned to both individual and team-oriented tasks.

Embrace global diversity by speaking:

• Italian – fluently
• English – fluently
• Additional languages are a plus.

Unlock a world of benefits including:

• Stylish uniforms with complimentary laundry service.
• Exclusive discounted stays within the group.
• Corporate perks and special discounts with our partner companies.

Our compensation policies are based on the National Collective Labour Agreement (CCNL) for the Tourism Industry, which provides for 14 salary payments per year.

The total compensation package consists of the contractual base salary and provincial allowance established by the relevant salary scales, together with ad additional individual elements, to be defined during the recruitment process. These elements are designed to recognize the candidate’s professional profile, acquired skills, level of autonomy, and the responsibilities associated with the role.

For this position, we offer:

• Classification: C3, C2, C1 level under the CCNL Tourism Industry Agreement, determined according to the andidate’s experience, skills, and degree of autonomy required by the role.
• Compensation: Base salary aligned with the CCNL Tourism Industry salary scales for the applicable level. In compliance with the Pay Transparency regulations (Legislative Decree No. 96 of 7 May 2026, implementing EU Directive 2023/970), Starhotels does not request information regarding candidates' previous remuneration.
• Pay range: from €22.700 to € 25.600 - plus the following additional components:
• Meal Benefits: €8 meal vouchers for each day worked, or access to the staff canteen, depending on the working property.
• Variable Compensation:
• Performance bonus in accordance with the Company Supplementary Agreement, convertible into welfare benefits.
• Voluntary guest contributions, paid through payroll in proportion to actual work attendance.

In addition, all Starhotels employees benefit from a Company Supplementary Agreement, which provides enhanced conditions and additional advantages across various aspects of the employment relationship.

Embrace growth with:

• Exceptional career advancement opportunities through our Performance Management Program.
• The opportunity to be part of an ambitious organization that values and nurtures its talent.
• Ongoing training and professional development opportunities.

At Starhotels, our commitment to equality and inclusion expresses our desire to create a work environment that recognises and appreciates the uniqueness of each person and promotes diversity in all its nuances. This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation or disability.

Join us to shape your outstanding career!