Front Desk Supervisor - Lake Como Luxury Hotel

EDITION; Griante; On-site; EUR 31,000 - 32,000; Full time

Benefits offered by this job

Staff housing

Meal vouchers

Staff cafeteria

Marriott Bonvoy employee rates

Job summary

The Lake Como EDITION is seeking a Front Desk Agent to process guest check-ins, verify identities and payments, assign rooms and issue keys within a luxury Lake Como setting. You will also ensure accurate guest accounts, document exceptions and balance daily cash processes, contributing to a seamless guest experience.

Ideal candidates have at least 1 year of related work experience, and a high school diploma or equivalent.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year supervisory experience.

Responsibilities

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
• Set up accurate accounts for each guest according to their requirements and enter Marriott Rewards information.
• Ensure rates match market codes, document exceptions, and balance receipts.
• Assist management in training, evaluating, counseling, motivating and coaching employees.
• Provide guests with directions and property information and respond to requests promptly.

Education

High school diploma or G.E.D. equivalent

Job description

The Lake Como EDITION is seeking a Front Desk Agent to process guest check-ins, verify identities and payments, assign rooms and issue keys within a luxury Lake Como setting. You will also ensure accurate guest accounts, document exceptions and balance daily cash processes, contributing to a seamless guest experience.

Ideal candidates have at least 1 year of related work experience, and a high school diploma or equivalent.