Floor supervisor Boutique Lusso

RETAIL SEARCH SRL - International Head Hunting For Fashion and Luxury Goods; Lombardia; Presencial; EUR 35 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Commission scheme

CCNL Commercio employment

Resumo da oferta

RETAIL SEARCH SRL - International Head Hunting For Fashion and Luxury Goods in Milan seeks a Floor Supervisor to lead a luxury boutique team and deliver an exceptional client experience. You will drive sales, oversee operations, and ensure brand standards across the store.

The role requires 3+ years in luxury retail supervision, strong leadership, and fluency in Italian and English. A competitive commission scheme is offered alongside a gross annual salary of €35,000–€40,000 under the CCNL

Qualificações

• 3+ years' experience in luxury retail floor supervision or leadership.
• Fluent Italian and English, written and spoken.
• Advanced Excel and data interpretation skills.

Responsabilidades

• Drive sales performance and productivity through KPI management.
• Lead, mentor and develop boutique team to deliver outstanding customer service.
• Oversee daily boutique operations, including scheduling, inventory, cash handling and visual standards.
• Collaborate with Store Manager to ensure brand representation and store objectives.

Conhecimentos

Sales leadership

Analytical skills

Client service mindset

Team motivation

Ferramentas

Excel

Word

Outlook

Descrição da oferta de emprego

We are looking for a Floor Supervisor to join our team in Milan.

As a key member of the boutique leadership team, the Floor Supervisor will play a critical role in driving commercial performance, delivering an exceptional client experience and ensuring operational excellence across all areas of the business. Acting as a role model on the sales floor, this individual will inspire and develop the team, foster a client-centric culture and contribute to the achievement of store objectives through effective leadership and execution.

Reporting to the Store Manager and Assistant store manager, the Floor Supervisor will collaborate closely with colleagues to elevated standards of service, operational efficiency, and brand representation.

Your Impact

• Consistently embody and promote Sales and Service standards, ensuring an exceptional and memorable client experience at every touchpoint.
• Drive sales performance and productivity through proactive management of key performance indicators, including Sales, UPT, Conversion Rate, Client Data Capture, Productivity, and Inventory metrics.
• Lead by example on the sales floor, motivating and inspiring the team to achieve individual and collective objectives.
• Support the recruitment, onboarding, and development of high-performing talent capable of driving business results while delivering outstanding customer service.
• Coach, mentor, and develop team members, ensuring full compliance with company initiatives, training programmes, CRM and Client Engagement Management (CEM) strategies, and selling excellence standards.
• Oversee daily boutique operations, ensuring efficiency, accuracy, and the protection of company assets through effective scheduling, inventory control, cash management, shipping and receiving activities, and adherence to corporate policies and procedures.
• Analyse sales and productivity reports to identify opportunities, implement action plans, and support sustainable business growth.
• Ensure visual merchandising and operational standards are consistently maintained in line with brand guidelines.
• Collaborate with the other Manager to cultivate a positive, inclusive, and performance-driven team environment.

Qualifications

• Minimum of 3 years' experience within luxury retail, including proven success in floor supervision and team leadership roles.
• Strong commercial acumen with a demonstrated ability to drive sales performance and exceed business objectives.
• Advanced proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Fluent Italian and English, both written and spoken; additional languages are considered a strong asset.
• Excellent analytical skills, with the ability to interpret business performance metrics and translate insights into actionable strategies.
• Strong organizational skills and meticulous attention to detail.
• Outstanding interpersonal, communication, and stakeholder management skills.

Compensation & Benefits

• Employment under the CCNL Commercio collective agreement.
• Gross annual salary range: €35,000-€40,000, depending on relevant experience, skills, and internal equity considerations.
• Competitive sales commission scheme linked to store performance.