Field Support Representative (Napoli and Sardegna)

IDEXX; Napoli; Remote; EUR 45,000 - 65,000; Full time

Job summary

IDEXX is seeking a Field Support Representative for Italy to work closely with Field Sales and Customer Support, educating and training veterinary clinics on IDEXX products and services. The role involves onsite training, remote work from a home office, and regular travel across Italy to support customers and events.

You will collaborate with internal teams to ensure successful implementations, drive adoption, and identify additional IDEXX solutions that improve workflows and patient care.

Qualifications

• Minimum 3 years of experience in a veterinary clinic, veterinary industry, diagnostic laboratory, practice management, or customer training environment.
• Fluency in Italian and English.
• Excellent organizational and communication skills.
• Ability to build relationships with diverse customer types.
• Proficiency with CRM systems and mobile devices.

Responsibilities

• Install, onboard, and train veterinary clinic teams on IDEXX products and services.
• Visit customers across the assigned territory and travel as needed.
• Troubleshoot technical and operational issues with internal teams.
• Support new customer implementations and go-live activities.
• Collaborate with Sales, Technical Support, and Customer Success to meet customer needs.
• Identify opportunities for additional IDEXX products and services.
• Research customer accounts prior to visits to anticipate needs.
• Document interactions and maintain records in company systems.
• Support quality, compliance, and regulatory requirements.

Skills

Veterinary clinic experience

Excellent communication

Organizational skills

Problem solving

Italian and English fluency

CRM systems

Education

Veterinary nursing/tech experience

Tools

CRM systems

Job description

As a Field Support Representative (FSR) for Italy, you will work closely with our Field Sales Professionals and Customer Support teams to develop strategies that help maintain and grow customer relationships through education, training, and other customer-centric activities.

You will install, onboard, and train veterinary clinic teams on the effective use of IDEXX products and services, while identifying additional customer needs and recommending solutions that help improve their workflows and patient care. You will also support clinics during critical situations, providing onsite technical assistance and helping to resolve issues efficiently.

As an FSR, you will spend the majority of your time visiting customers across your assigned territory, with occasional schedule flexibility required to attend customer events, national meetings, and veterinary congresses.

This is a field-based role, working remotely from a home office and requiring regular travel throughout Italy. You will leverage a variety of systems and tools to plan customer visits and support activities, acting as a trusted advisor and ambassador for IDEXX. No two days are the same, and you will be responsible for managing your schedule to meet customer needs while continuing your own professional development.

Why this role matters

In this role, you will play a key part in helping companion animal veterinary professionals fully utilize the benefits of IDEXX technology, empowering them to deliver high-quality diagnostic care to their patients.

The IDEXX Companion Animal Group (CAG) provides veterinarians with a comprehensive range of diagnostic solutions, including in-clinic analyzers, software, digital imaging solutions, and reference laboratory services.

In This Role, You Will

• Install and configure IDEXX equipment and software solutions at veterinary clinics and hospitals.
• Deliver engaging customer training sessions, both in person and virtually, ensuring successful adoption of IDEXX products and services.
• Troubleshoot technical and operational issues, coordinating with internal technical teams when necessary.
• Support new customer implementations and go-live activities to ensure a seamless customer experience.
• Partner with Sales, Technical Support, Customer Success, and other internal teams to address customer needs.
• Proactively identify opportunities for additional IDEXX products and services that may benefit customers.
• Research customer accounts prior to visits to better understand their business and anticipate their needs.
• Document customer interactions and maintain accurate records within company systems.
• Support quality, compliance, and regulatory requirements in accordance with company policies.

Travel Requirements

• Frequent travel throughout Italy.
• Occasional overnight stays required.
• Flexibility to support customer events, training programs, and industry congresses.
• Possibility of international travel for regional meetings or training programs.
• Valid Italian driving license required.
• Ability to lift and transport equipment when necessary.

What you need to succeed

• Ability to build strong relationships with a wide range of personalities and customer types.
• Minimum 3 years of experience in a veterinary clinic, veterinary industry, diagnostic laboratory, practice management, or customer training environment.
• Strong communication and collaboration skills.
• Proven ability to establish credibility and earn customer trust.
• Excellent organizational skills with the ability to prioritize effectively in a dynamic environment.
• Strong problem-solving and customer service mindset.
• Ability to adapt communication style to different audiences and customer needs.
• Comfort using technology, including CRM systems, computers, tablets, and smartphones.
• Computer networking knowledge is considered an advantage.
• Fluency in Italian and English is required.
• Veterinary nursing, veterinary technician, or veterinary practice management experience is highly preferred.

Preferred Location

Candidates should be based in Southern Italy (Campania Areas) with easy access to major transportation routes and customer locations.

Why IDEXX

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.

We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.