Field Service Technician

Kardex; Bologna; On-site; EUR 34,000 - 52,000; Full time

Job summary

Kardex Remstar is seeking a Field Service Technician to strengthen our Italian team in Bologna, Italy, within the Life Cycle Services department. You will be responsible for hands-on maintenance and support of installed equipment and systems on customer sites.

Travel, on-call duties, and occasional evenings may be required to ensure optimal performance and immediate issue resolution. This role emphasizes customer-focused service in a dynamic field environment.

Qualifications

• Diploma in Electrotechnical, Electronics or Mechanical field or equivalent experience.
• Several years of industry experience and electrical maintenance knowledge.
• Enjoys direct customer interaction and field work.

Responsibilities

• Various maintenance and technical support activities for installed equipment and systems.
• Determine when products need modernization or replacement, solve problems and contribute to resolving malfunctions.
• Installing, configuring, calibrating and repairing technical products and systems at the customer's locations.
• Carry out diagnoses remotely
• Periodic breakdown services

Skills

Customer communication

Field service

Diagnostics

Willingness to travel

Driving license

Education

Electrotechnical/ Electronics/ Mechanical diploma

Job description

Kardex Remstar is a leading Swiss company and global market leader in warehouse automation and intralogistics systems, with over 3,000 employees worldwide. Our excellent reputation is built on the high quality of our products and services. At Kardex, you get the freedom to truly shape your ideas and vision in an inspiring and motivating work environment, based on trust and innovation. Join a team that plans for tomorrow and makes a meaningful impact!

For our Life Cycle Services department, we are looking for an enthusiastic new colleague to strengthen our driven Italian team in greater Bologna! Join as Field Service Technician.

With your expertise and commitment, you ensure sustainable relationships and satisfied customers, who can always count on you for the best advice!

• Various maintenance and technical support activities for installed equipment and systems.
• You determine when products need to be modernized or replaced, solve problems and contribute to resolving malfunctions.
• Installing, configuring, calibrating and repairing technical products and systems at the customer's locations.
• Carry out diagnoses remotely
• Periodic breakdown services

Your profile

• Electrotechnical/ Electronics/ Mechanical diploma or comparable experience gained
• Some years of work experience and knowledge in the industry and electronical maintenance
• You thrive on building customer connections and find fulfillment working directly in the field
• Familiar with diagnostic methods;
• Technical / Mechanical / Electronic background.

It is also important that you:

• Are prepared to work outside office hours (weekends or evenings), contingent on the urgence of the issue at hand.
• Are prepared to be periodically available for on-call service.
• Are prepared to travel.
• Have a driving license.

Do you want to be part of our talented, resourceful, and professional team and enhance your practical knowledge?