Field Service Specialist

Salesforce, Inc.; Italia; On-site; EUR 90,000 - 140,000; Full time

Job summary

Salesforce, Inc. is seeking an experienced Field Service Consultant to drive complex deal executions.

You will translate customer requirements into scalable Field Service architectures, lead discovery sessions, and deliver executive demonstrations to demonstrate the value of Salesforce Field Service solutions. You will partner with clients to align resource and asset management, scheduling, and mobile capabilities with business outcomes, showcasing deep expertise and strategic domain knowledge

Qualifications

• 7+ years in enterprise software pre‑sales, solution consulting, or technical architecture focusing on field service or mobile workforce.
• Bachelor's degree in Computer Science, Engineering, Information Systems or related field, or equivalent experience.
• Deep expertise in Salesforce Field Service (FSL) including scheduling optimization, mobile capabilities, and asset management.
• Proven ability to architect and present end‑to‑end solution designs for complex deployments.
• Experience leading technical discovery sessions and translating requirements into roadmaps.
• Strong executive presence; ability to present to C‑suite and VP‑level stakeholders.
• Familiarity with integration patterns (APIs, middleware, IoT) and competitive positioning.

Responsibilities

• Demonstrates scheduling, assets, and integration expertise for Field Service.
• Analyze market landscape and position Salesforce Field Service as the best choice.
• Provide actionable technical recommendations to drive scale in production.
• Lead design sessions, documenting domain workflows and architectures aligned with client goals.
• Develop customer champions and establish technical credibility with stakeholders.
• Deliver executive product demonstrations and highlight value of Field Service solutions.
• Translate business requirements into architectures and roadmaps for Field Service deployments.
• Manage technical due diligence and risk assessment in complex deals.

Education

Bachelor's degree in Computer Science, Engineering, Information Systems, or related field

Tools

Salesforce Platform

Salesforce Field Service (FSL)

API & Integration knowledge

Job description

Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Agentforce Field Service Consultant serves as the primary strategic driver for complex deal execution. You are responsible for understanding the customer's technology landscape and aligning Field Service capabilities to achieve their business outcomes. You own the technical vision-translating complex business requirements into solution architectures and roadmaps that best leverage resource and asset management, scheduling, and mobile technologies.

This role requires both technical leadership and strategic domain expertise in Field Service. You will provide deep expertise dedicated to Field Service, communicating it's value, product differentiation and demonstrating how it helps the customer meet their objectives. From performing targeted demos on specific use cases to architecting the final solution, you lead the end-to-end process of proving how our Field Service & Operations solutions deliver transformative business value.

Key Responsibilities

• Demonstrates deep familiarity with scheduling in mobile, asset management, and integration technologies.
• Understands market landscape, competition, and technical architecture to establish Salesforce's Field Service solution as the best choice to meet customer needs.
• Provides actionable technical recommendations and insights to clients that focus on driving usage at scale in production.
• Leads technical design sessions , designing and documenting domain‑specific workflows and architectures that are aligned with the client's business objectives.
• Fosters and develops customer champions while establishing technical credibility with clients and account partners through discovery calls.
• Presents Executive level product demonstrations to key stakeholders and answers questions to highlight the value of Field Service solutions.
• Translates business requirements into solution architectures and roadmaps that best leverage Field Service, assets, and mobile capabilities.
• Handles customer technical due diligence and risk management processes to ensure complex mobile and scheduling deployments align with enterprise requirements.

Required

• 7+ years of experience in enterprise software pre‑sales, solution consulting, or technical architecture, with a focus on field service, asset management, or mobile workforce solutions
• Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field; or equivalent practical experience
• Deep expertise in Salesforce Field Service (FSL), including scheduling optimization, mobile capabilities, and asset management configuration
• Proven ability to architect and present end‑to‑end solution designs for complex, enterprise‑scale deployments
• Experience leading technical discovery sessions and translating business requirements into solution architectures and roadmaps
• Strong executive presence - comfortable delivering product demonstrations and presenting technical recommendations to C‑suite and VP‑level stakeholders
• Demonstrated ability to manage technical due diligence and risk assessment processes in complex deal cycles
• Familiarity with integration technologies and patterns relevant to field service environments (APIs, middleware, IoT)
• Experience in competitive positioning and understanding of the field service technology landscape

Preferred Qualifications

• Salesforce certifications (e.g., Salesforce Field Service Consultant, Application Architect, or System Architect)
• Background in industries with heavy field service operations (utilities, manufacturing, healthcare, telecommunications, or similar)
• Experience working in or alongside a customer success, professional services, or consulting capacity
• Familiarity with Agentforce, AI‑driven scheduling, or agentic workflow automation
• Track record of developing customer champions and technical trust‑based relationships in enterprise accounts

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experience