Field Service Engineer (m/f/d) Verona Region

EOS; Lombardia; Hybrid; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Company car

Performance-based bonus

Travel to client sites

Job summary

EOS is seeking a Field Service Technician to install, maintain and repair industrial 3D printers across the Verona region. You will train customers, provide remote technical support, and handle service cases with escalation when needed.

The role includes intensive in-house training in Germany as you develop expertise on our machines. You should be comfortable with travel across the EMEA region, possess an electrical or mechanical engineering certificate, and be fluent in Italian and English.

Qualifications

• Certification within electrical or mechanical engineering or an apprenticeship.
• Field Service Technician experience with customer interaction.
• Knowledge of complex industrial machinery; laser application machinery is a plus.
• Proficient with SAP and MS Office.
• Willingness to travel across the EMEA region and to Germany for training.
• Fluency in Italian and English.

Responsibilities

• Install, maintain, repair, and troubleshoot our industrial 3D printers at customer sites.
• Deliver system introductions and basic training sessions to customers.
• Provide remote advice and technical support to customers and colleagues.
• Support customers in service cases and manage requests through escalation.

Skills

Italian

English

Education

Electrical or mechanical engineering certificate

Tools

SAP

MS Office

Job description

We, EOS - world market leader for industrial 3D printing, are looking for you to support our Service Team in Italy, primarily in the Verona Region.

At EOS, we're more than just a team; we're a community united by technology, where every action is a step towards meaningful change, and our independence is the cornerstone of our mission to make the world a better place for everyone.

Your Mission

• You install, maintain, repair, and troubleshoot our industrial 3D printers at customer sites.
• You act as a competent and reliable point of contact for our customers by delivering system introductions and basic training sessions.
• Besides, you provide remote advice and technical support to customers and colleagues.
• You support customers in service cases and manage requests through the escalation process.
• As part of your development in the role, you participate in intensive in-house training on our machines and our technology at our sites in Germany.

Your Talents

• Certification within electrical or mechanical engineering or a similar apprenticeship
• Professional experience as a Field Service Technician or in a comparable technical service role, combined with confident customer interaction
• Sound knowledge of complex industrial machinery, including electrical and mechanical components; ideally experience with laser application machinery
• Good IT skills (SAP, MS Office applications)
• Valid driver’s license
• Willingness to travel within the EMEA region and to Germany for training purposes
• Fluent in Italian and English language

Our Benefits

• Work from your home base and travel directly to customer locations throughout the region
• Full-time, permanent position with flexibility in planning your schedule according to customer needs
• Attractive compensation package including a performance-based annual bonus at the end of the fiscal year
• Company car that can be used privately
• Targeted further education opportunities

Our Vision

Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world's transition to Responsible Manufacturing.

Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years.

We work globally networked and prefer to think outside the box - and we're looking for people who want to shape the future with us.

EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.