Field Service Engineer (m/f/d) Verona Region

EOS s.r.l. Electro Optical Systems; Lombardia; Vor Ort; EUR 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Company car

Performance-based annual bonus

Targeted further education

Zusammenfassung

EOS, the world market leader for industrial 3D printing, is seeking a Field Service Technician to join our Service Team in Italy, covering Verona and surrounding areas. You will install, maintain and repair our industrial printers at customer sites, and deliver system introductions and basic training.

Travel within the EMEA region and to Germany for training are part of the role. A company car, performance bonus, and ongoing education opportunities accompany this permanent position.

Qualifikationen

• Certification in electrical or mechanical engineering or a similar apprenticeship.
• Experience as Field Service Technician or similar technical service role with customer interaction.
• Solid knowledge of complex industrial machinery including electrical and mechanical components; ideally experience with laser application machinery.
• Good IT skills (SAP, MS Office).
• Valid driver’s license.
• Willingness to travel within the EMEA region and to Germany for training.
• Fluent in Italian and English.

Aufgaben

• Install, maintain, repair, and troubleshoot our industrial 3D printers at customer sites.
• Deliver system introductions and basic training sessions to customers.
• Provide remote advice and technical support to customers and colleagues.
• Support customers in service cases and manage requests through the escalation process.
• Participate in intensive in-house training on our machines and technology at our sites in Germany.

Kenntnisse

Field service

Customer interaction

Diagnostics

Electrical knowledge

Mechanical knowledge

Travel readiness

Ausbildung

Electrical/Mechanical engineering certification

Apprenticeship

Tools

SAP

MS Office

Laser machinery knowledge

Jobbeschreibung

We, EOS - world market leader for industrial 3D printing, are looking for you to support our Service Team in Italy, primarily in the Verona Region. At EOS, we're more than just a team; we're a community united by technology, where every action is a step towards meaningful change, and our independence is the cornerstone of our mission to make the world a better place for everyone.

Your Mission

• You install, maintain, repair, and troubleshoot our industrial 3D printers at customer sites.
• You act as a competent and reliable point of contact for our customers by delivering system introductions and basic training sessions.
• Besides, you provide remote advice and technical support to customers and colleagues.
• You support customers in service cases and manage requests through the escalation process.
• As part of your development in the role, you participate in intensive in-house training on our machines and our technology at our sites in Germany.

Your Talents

• Certification within electrical or mechanical engineering or a similar apprenticeship
• Professional experience as a Field Service Technician or in a comparable technical service role, combined with confident customer interaction
• Sound knowledge of complex industrial machinery, including electrical and mechanical components; ideally experience with laser application machinery
• Good IT skills (SAP, MS Office applications)
• Valid driver’s license
• Willingness to travel within the EMEA region and to Germany for training purposes
• Fluent in Italian and English language

• Full-time, permanent position with flexibility in planning your schedule according to customer needs
• Attractive compensation package including a performance-based annual bonus at the end of the fiscal year
• Company car that can be used privately
• Targeted further education opportunities
• Valid driver’s license

EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability.

At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness.