Field Service Engineer - Hybrid & Travel Ready

Hitachi Rail Limited; Genova; Hybrid; EUR 34,000 - 42,000; Full time

Benefits offered by this job

Incentive plan

Lunch ticket / canteen

Health insurance

Pension fund

Welfare

Flexible working hours

Hybrid work model

Well-being platform

Family care benefits

Parking partnerships

Job summary

Hitachi Energy Italy S.p.A. in Genoa, Italy is seeking a Field Service Engineering Experienced Professional to deliver expert technical support and maintenance at customer sites, ensuring optimal performance and customer satisfaction.

You will perform installation, commissioning, maintenance, troubleshooting, and repairs of advanced Hitachi systems, while traveling extensively as needed. A Bachelor's in a relevant field and 5+ years of field service experience are required.

Qualifications

• Bachelor's degree in electrical, mechanical, CS or related field.
• Minimum of 5 years of proven field service engineering experience.
• Strong analytical and problem-solving skills.
• Proficiency in reading technical manuals, schematics and diagrams.
• Valid driver's license and ability to travel.

Responsibilities

• Perform installation, commissioning, maintenance, troubleshooting, and repair of Hitachi systems at customer locations.
• Diagnose and resolve complex technical issues across electrical, mechanical, and software components.
• Conduct preventative maintenance and calibration for system reliability.
• Provide on-site technical training and guidance to customers on product operation and maintenance.
• Collaborate with engineering, sales, and support teams to resolve escalated issues and provide feedback for product improvement.
• Document all service activities, including diagnostics, repairs, parts used, and customer interactions.
• Maintain high levels of customer satisfaction through professional communication and timely service.
• Adhere to safety policies and customer site regulations.
• Manage spare parts inventory and service tools.
• Participate in on-call rotations and travel extensively as required.

Skills

Analytical thinking

Travel readiness

Customer-focused

Excellent communication

Education

Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or related field

Job description

Hitachi Energy Italy S.p.A. in Genoa, Italy is seeking a Field Service Engineering Experienced Professional to deliver expert technical support and maintenance at customer sites, ensuring optimal performance and customer satisfaction.

You will perform installation, commissioning, maintenance, troubleshooting, and repairs of advanced Hitachi systems, while traveling extensively as needed. A Bachelor's in a relevant field and 5+ years of field service experience are required.