Field Service Engineer 2

Lam Research; Agrate Brianza; In loco; EUR 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Lam Research in Italy is seeking a Field Service Engineer to deliver on-site repair, maintenance, and installation services for our semiconductor equipment, ensuring operational excellence at customer sites.

You will troubleshoot complex systems, collaborate with cross-functional teams, and communicate in Italian and English to support customers globally. This graduate-eligible role offers travel opportunities and growth in a leading technology company.

Competenze

• Bachelor’s degree in Electronics, Engineering, or related field with 2+ years of experience.
• Ability to interpret electrical and mechanical diagrams and operation manuals.
• Willingness to travel domestically and internationally, at short notice.
• Graduate eligible role.

Mansioni

• Provide on-site repair, maintenance, and installation/relocation services for Lam’s complex electro-mechanical and electronic systems at customer sites.
• Troubleshoot, diagnose, isolate issues, and take corrective actions to minimize downtime and interruptions.
• Keep up to date on semiconductor capital equipment and Lam products through training and certification.
• Maintain records and reports coordinating activities between Lam and the customer.
• Serve as a subject matter expert, delivering exceptional customer satisfaction.
• Transparently discuss opportunities and challenges with customers to increase trust.
• Update customer on status of Lam tools as needed.

Conoscenze

Electrical schematics

Mechanical schematics

Diagnostics

Italian/English communication

Formazione

Bachelor's degree in Electronics or Engineering

Strumenti

Microsoft Office Suite

Descrizione del lavoro

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.

What You’ll Do

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites.
• Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions.
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
• Maintain records and reports to coordinate activities between Lam and the customer.
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
• Transparently discuss opportunities and challenges with customer to increase trust.
• Update customer on status of Lam tools as needed.

Minimum Qualifications

Who we’re looking for

• Bachelor’s degree in Electronics, Engineering, or related field with 2+ years of experience; or an advanced degree without experience; or equivalent work experience.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.
• This is a graduate eligible role.

Preferred Qualifications

• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
• Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment is a plus.
• Communication skills, both written and verbal, in Italian and English.
• Foundational analytical and problem-solving skills.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.