Field Service Engineer

Eaton Group; Segrate; On-site; EUR 46,000 - 68,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development programs

Global training opportunities

Job summary

Eaton is seeking a Field Service Engineer based in Segrate (Milan), Padova, or Bologna to deliver on-site technical support for Power Quality products and to manage commissioning, maintenance and repairs in the assigned area.

The role involves extensive travel within Italy and occasional international support, with a focus on safety, compliance with EHS standards, and delivering customer satisfaction through proactive service and training.

Qualifications

• Technical high school diploma or higher; PES/PAV/PEI and PREPOSTO qualification considered a plus.

Responsibilities

• Deliver on-site technical services including commissioning, preventive maintenance, troubleshooting, repairs, and system upgrades.
• Plan, coordinate, and manage service interventions directly with customers.
• Diagnose technical issues and implement effective solutions to maximise equipment performance and customer satisfaction.
• Complete detailed service reports and communicate findings and actions to customers and internal stakeholders.
• Identify opportunities for spare parts, upgrades, and additional services to support business growth.

Skills

Electrical/electronic systems

MS Office & diagnostic tools

Italian (fluent)

English (good)

Customer-focused communication

Travel flexibility

On-site service mindset

Education

Technical high school diploma

PES/PAV/PEI or PREPOSTO (plus)

Tools

Field service software

Job description

We're on an ambitious growth journey towards doubling our sales across EMEA by 2030 - and we're looking for people who want to help shape that success.

Eaton's Electrical division is currently seeking a Field Service Engineer who can be based in our offices in Segrate (Milan), or Padova, or Bologna.

The Field Service Engineer is responsible for providing on-site technical support for Power Quality products (UPS and Emergency Lighting) for commissioning, maintenance and repair in the assigned area.

Eaton provides a competitive total rewards package based on applicable skills, knowledge and experience, and aligned with internal and external market practices. The annual salary range (included base salary and Sales Incentive Plan) for this role is EUR 46.400 – EUR 67,980 gross per year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

• Deliver on-site technical services including commissioning, preventive maintenance, troubleshooting, repairs, and system upgrades.
• Ensure all activities are performed in full compliance with Eaton's Environmental, Health & Safety (EHS) standards and local regulations.
• Plan, coordinate, and manage service interventions directly with customers.
• Diagnose technical issues and implement effective solutions to maximize equipment performance and customer satisfaction.
• Verify the accuracy of technical and operational information before and during service activities, ensuring any discrepancies are addressed promptly.
• Complete detailed service reports and communicate findings, recommendations, and corrective actions to customers and internal stakeholders.
• Identify opportunities for spare parts, upgrades, and additional services, generating leads to support business growth.
• Provide technical support and guidance to customers, authorized service partners, and subcontractors.
• Deliver basic product and technical training to customers when required.Manage and maintain assigned spare parts inventory and service tools.
• Participate in ongoing technical and product training programs in Italy and across Eaton's global training centers.
• Contribute to the 24/7 on-call support service, assisting customers covered by dedicated service agreements.

Qualifications:

• Technical high school diploma or higher, PES/PAV/PEI and PREPOSTO qualification will be considered as a plus
• min. 3/5 years of experience in on-site Service. Knowledge of UPS and/or power electronic systems will be considered a plus.

Skills:

• Solid knowledge of electrical and electronic systems, with hands-on experience in troubleshooting and servicing complex equipment.
• Proficiency in Microsoft Office applications and an aptitude for using field service and diagnostic software tools.
• Fluency in Italian and a good working knowledge of English.
• Customer-focused mindset with excellent communication and relationship-building skills.
• Flexible and adaptable, with the ability to collaborate effectively across multicultural teams and customer environments.
• Strong organizational skills and the ability to follow procedures, technical documentation, and safety requirements.Willingness to travel extensively within Italy and occasionally internationally for customer support and training activities.Availability to participate in an on-call support rotation when required.

We Offer:

• Competitive compensation and a comprehensive benefits package.
• The opportunity to work on challenging projects within a dynamic and collaborative team, in an international environment.
• Career development and internal mobility opportunities—Eaton actively encourages internal promotion whenever possible.
• A strong focus on professional growth, with continuous learning and development opportunities supported through Eaton University and other global training programs.
• The chance to make a meaningful impact—reliability, safety, efficiency, and sustainability are at the heart of our mission to improve quality of life and protect the environment through innovative power management technologies.
• A strong commitment to employee wellbeing, with health and safety as a top priority. At Eaton, wellness goes beyond programs, providing tools and an environment that empower employees to thrive.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.