Field Service Automation Engineer - Customer-Facing

ACMA, a Coesia company; Bologna; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global leader in packaging solutions is seeking a Customer Technical Advisor in Bologna, Italy. This role involves delivering high-quality field services, mentoring team members, and optimizing line performance through customer interaction. Candidates must have a technical degree and at least 5 years of experience in packaging machinery automation. The position requires a customer-focused mindset and proficiency in English. Willingness to travel (up to 70%) is essential.

Competenze

• At least 5 years of hands-on experience in testing and commissioning packaging machinery automation.
• Proven experience working at customer sites.
• Familiarity with electrical diagrams and mechanical drawings.

Mansioni

• Deliver high-quality field services at customer sites.
• Proactively suggest service solutions to customers.
• Create detailed and structured service reports.

Conoscenze

Strong knowledge of structured problem-solving methodologies

Customer-focused mindset

Proficiency in English

Hands-on experience with packaging machinery automation

Mentoring and coaching skills

Formazione

Technical degree or equivalent qualification

Strumenti

CRM tools

ERP tools

Descrizione del lavoro

A global leader in packaging solutions is seeking a Customer Technical Advisor in Bologna, Italy. This role involves delivering high-quality field services, mentoring team members, and optimizing line performance through customer interaction. Candidates must have a technical degree and at least 5 years of experience in packaging machinery automation. The position requires a customer-focused mindset and proficiency in English. Willingness to travel (up to 70%) is essential.