Field Service Automation Engineer - Customer-Facing

ACMA, a Coesia company; Bologna; On-site; EUR 40,000 - 60,000; Full time

Job summary

A global leader in packaging solutions is seeking a Customer Technical Advisor in Bologna, Italy. This role involves delivering high-quality field services, mentoring team members, and optimizing line performance through customer interaction. Candidates must have a technical degree and at least 5 years of experience in packaging machinery automation. The position requires a customer-focused mindset and proficiency in English. Willingness to travel (up to 70%) is essential.

Qualifications

• At least 5 years of hands-on experience in testing and commissioning packaging machinery automation.
• Proven experience working at customer sites.
• Familiarity with electrical diagrams and mechanical drawings.

Responsibilities

• Deliver high-quality field services at customer sites.
• Proactively suggest service solutions to customers.
• Create detailed and structured service reports.

Skills

Strong knowledge of structured problem-solving methodologies

Customer-focused mindset

Proficiency in English

Hands-on experience with packaging machinery automation

Mentoring and coaching skills

Education

Technical degree or equivalent qualification

Tools

CRM tools

ERP tools

Job description

A global leader in packaging solutions is seeking a Customer Technical Advisor in Bologna, Italy. This role involves delivering high-quality field services, mentoring team members, and optimizing line performance through customer interaction. Candidates must have a technical degree and at least 5 years of experience in packaging machinery automation. The position requires a customer-focused mindset and proficiency in English. Willingness to travel (up to 70%) is essential.