Field Sales Specialist

DHL; Piemonte; On-site; Riservato; Full time

Benefits offered by this job

Competitive compensation

Bonus plans

Job summary

DHL Global Forwarding Italy is hiring a Field Sales Specialist for the Turin region. You will develop and implement field sales plans to drive revenue growth, secure new business, and enhance customer retention.

The role requires building relationships, delivering compelling proposals, and coordinating with marketing, operations and service teams to meet targets. The ideal candidate has a Bachelor’s degree or equivalent, 3+ years in freight-forwarding sales, and at least B2 level English.

Qualifications

• Bachelor’s degree or equivalent required.
• 3+ years of sales experience in freight forwarding.
• At least B2 level English.
• Excellent communication skills and customer focus.
• Proficiency with MS Office (Excel, Outlook, PowerPoint, Word).

Responsibilities

• Deliver sales objectives and revenue growth for the assigned geographic region.
• Secure new business and grow existing core business through repeat orders.
• Respond to inquiries, resolve problems, promote and sell products/services.
• Identify prospective customers and build relationships for future sales.
• Develop and deliver sales bids, presentations, and product demonstrations.
• Coordinate with internal teams to enhance sales and customer retention.

Skills

Communication skills

Office software

Customer orientation

Problem solving

Autonomy & time mgmt

Proactivity

English (B2)

Sales experience

Freight forwarding knowledge

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Office

Job description

Field Sales Specialist

Location: Turin, Piemonte, Italy

Category: Sales and Business Development

About us

DHL is the logistics provider of the world with almost 600.000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We are the world leader in Airfreight and the second in Ocean Freight services.
As DHL Global Forwarding Italy we have a network with 15 offices and 4 Gateways with more than 600 highly qualified employees. In DGF our business is freight forwarding, but people are our passion. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development.
We really are a “Great Place to Work.” If this sounds like a team you'd like to join … keep reading!

For our Turin Station we are currently looking for a Field Sales Specialist.

Job purpose

Develop and administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for Lombardy region in line with business strategy, financial objectives, Group guidelines and policies.

Key tasks

• Deliver sales objectives and revenue growth for the geographic region of responsibility.
• Secure new business and build on existing core business through repeat orders;
• Respond to inquiries, resolve problems, promote and sell products/ services;
• Identify and contact prospective customers and build relationships to generate future sales and repeat business.
• Check and understand type and size of customer requirements, and suggest products/service/alternative products/services.
• Develop and deliver sales bids, presentations, proposals and conduct product demonstrations to customers
• Follow up prospects, develop terms of sale and close business by connecting a customer need with a DHL solution
• Introduce products and promotions to customers and deploy marketing campaigns as appropriate
• Build rapport and trust with customers by being informed about their business and market
• Coordinate with internal teams such as sales, marketing, operations and service management for enhancing sales and customer retention
• Support customer retention by staying in touch to ensure service satisfaction, providing information useful to the customer and introducing additional services to the customer
• Identify problems that may not be clear in own area of authority and modify work methods accordingly
• Convince external parties such as skeptical customers, institutions, etc. who are skeptical or unwilling to accept proposals or where decision making process and standards are defined and mandatory

Requirements

• Bachelor’s Degree or equivalent experience/qualification;
• 3+ years of previous experience in sales within freight forwarding industry;
• At least B2 level of English
• Excellent communication skills
• Proficient with Office Suite (Excel, Outlook, Power Point, Word);
• Customer orientation and Problem Solving
• Autonomy and Time Management
• Proactivity and energy

WHY join our DHL team

At DHL Global Forwarding, you will be part of a strong team that respects its employees, society, and environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL. We offer benefits and programs to help you manage your time at and away from work to achieve a healthy work/life balance. DHL offers competitive compensation, incentive, and bonus plans.