Field Sales Specialist

DHL Global Forwarding; Torino; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Benefits package

Bonus plans

Job summary

DHL Global Forwarding Italy in Turin is seeking a Field Sales Specialist to develop and execute field sales plans, secure new business, and maintain strong relationships with customers in the Piedmont region.

You will coordinate with internal teams to deliver DHL solutions, respond to inquiries, and promote services to meet revenue goals while ensuring high levels of customer satisfaction.

Qualifications

• Bachelor's degree required.
• 3+ years of sales experience in freight forwarding.
• At least B2 level English.
• Excellent communication skills.
• Proficient with Office Suite (Excel, Outlook, PowerPoint, Word).

Responsibilities

• Deliver sales objectives and revenue growth for the geographic region of responsibility.
• Secure new business and build on existing core business through repeat orders.
• Respond to inquiries, resolve problems, promote and sell products/services.
• Identify and contact prospective customers and build relationships to generate future sales and repeat business.
• Develop and deliver sales bids, presentations, proposals and conduct product demonstrations to customers.
• Follow up prospects, develop terms of sale and close business by connecting a customer need with a DHL solution.
• Introduce products and promotions to customers and deploy marketing campaigns as appropriate.
• Build rapport and trust with customers by being informed about their business and market.
• Coordinate with internal teams such as sales, marketing, operations and service management for enhancing sales and customer retention.
• Support customer retention by staying in touch to ensure service satisfaction, providing information useful to the customer and introducing additional services to the customer.

Skills

Excellent communication

Customer orientation

Time management

Autonomy

Proactivity

Education

Bachelor’s Degree or equivalent

Tools

Office Suite

Job description

About Us

DHL is the logistics provider of the world with almost 600.000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We are the world leader in Airfreight and the second in Ocean Freight services.

About Us

DHL is the logistics provider of the world with almost 600.000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We are the world leader in Airfreight and the second in Ocean Freight services.

As DHL Global Forwarding Italy we have a network with 15 offices and 4 Gateways with more than 600 highly qualified employees. In DGF our business is freight forwarding, but people are our passion. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development.

We really are a “Great Place to Work.” If this sounds like a team you'd like to join … keep reading!

For our Turin Station we are currently looking for a Field Sales Specialist.

Job Purpose

Develop and administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for Lombardy region in line with business strategy, financial objectives, Group guidelines and policies.

Key tasks

• Deliver sales objectives and revenue growth for the geographic region of responsibility.
• Secure new business and build on existing core business through repeat orders.
• Respond to inquiries, resolve problems, promote and sell products/ services.
• Identify and contact prospective customers and build relationships to generate future sales and repeat business.
• Check and understand type and size of customer requirements, and suggest products/service/alternative products/services.
• Develop and deliver sales bids, presentations, proposals and conduct product demonstrations to customers
• Follow up prospects, develop terms of sale and close business by connecting a customer need with a DHL solution
• Introduce products and promotions to customers and deploy marketing campaigns as appropriate
• Build rapport and trust with customers by being informed about their business and market
• Coordinate with internal teams such as sales, marketing, operations and service management for enhancing sales and customer retention
• Support customer retention by staying in touch to ensure service satisfaction, providing information useful to the customer and introducing additional services to the customer
• Identify problems that may not be clear in own area of authority and modify work methods accordingly
• Convince external parties such as skeptical customers, institutions, etc. who are skeptical or unwilling to accept proposals or where decision making process and standards are defined and mandatory

Requirements

• Bachelor’s Degree or equivalent experience/qualification;
• 3+ years of previous experience in sales within freight forwarding industry;
• At least B2 level of English
• Excellent communication skills
• Proficient with Office Suite (Excel, Outlook, Power Point, Word);
• Customer orientation and Problem Solving
• Autonomy and Time Management
• Proactivity and energy

WHY join our DHL team

• We offer benefits and programs to help you manage your time at and away from work to achieve a healthy work/life balance.
• DHL offers competitive compensation, incentive, and bonus plans.