Field Application Engineer-Internship

Sangfor Technologies Italy; Milano; Ibrido; EUR 9000 - 13.000; Tempo pieno

Vantaggi offerti da questo lavoro

PPO opportunity

Competitive salary and welfare

Descrizione del lavoro

Sangfor Technologies Italy is offering a Field Applications Engineer internship for graduates and final year students in engineering, cyber security, computer science or information systems. You will provide on-site and remote support, install devices, train partners and customers, and escalate issues to RND. Mentorship is provided throughout the tenure.

This internship also opens the door to a PPO and a path to join our dynamic international team across Italy and beyond.

Competenze

• Fresh graduates or final year students in engineering, cyber security, computer science, information systems or related field.
• Analytical and problem-solving abilities with a positive attitude.
• Italian language at C1+ and English at B2+ required for communication with local and international clients.

Mansioni

• Provide on-site and remote technical support to resolve customer issues in POC or after-sales inquiries.
• Track, maintain and resolve incidents; provide reports to customers.
• Install and integrate devices into customer environments.
• Deliver technical training for Partners and/or customers.
• Escalate issues to RND to resolve product problems.
• Create technical documentation for projects and internal knowledge base.
• Engage in domestic and international projects.

Conoscenze

Problem solving

Analytical thinking

Communication (Italian)

Communication (English)

Self-motivated

Team player

Formazione

Bachelor's degree in engineering

Cyber Security

Computer Science

Information Systems

Descrizione del lavoro

Do you strive to understand how electronics work, and enjoy debugging, coding and/or solving technical problems? If so, a Field Applications Engineer internship may be the role for you to start your career.

Field Applications Engineer (FAE) Intern responsibilities include:

1. On-site and remote technical support for customers to resolve issues in POC or after-sales inquiries.

2. Track, maintain and resolve incidents as well as provide the report to the customer

3. Perform device installation and integration into the customer environment

4. Provide technical training for Partners and/or customers

5. Escalation to RND to resolve the product issue

6. Create technical documentation for the project and/or internal knowledge base

7. Engage in both domestic and international projects

Each intern will be assigned a mentor from our team who will guide and support them throughout their tenure.

Requirements

1. Fresh graduates/final year students currently pursuing a bachelor’s degree in engineering, Cyber Security, Computer science, information systems or related field.

2. Positive and professional working attitude, ability to work under minimum supervision. Analytical and problem-solving abilities.

3. Communication skills in italiano (C1 or above) and English (B2 or above), please do evaluate this requirement before you apply, because you may need communicate with local italiano clients.

4. Self-motivated to take responsibilities, have enthusiasm for learning

Any further qualifications and working experience in the IT field are welcome.

Career Growth and Development

This internship represents a valuable opportunity to gain hands-on experience in a dynamic, international and relax environment; you can get support from local italiano & Chinese teammates.

• Opportunity for a Pre-Placement Offer (PPO) at Sangfor Technologies, with competitive salary and welfare guarantees

About Sangfor

Sangfor Technologies is a leading global vendor of IT infrastructure solutions, specializing in Cybersecurity, Cloud, and Infrastructure solutions with a wide range of products & services including Hyper-Converged Infrastructure, Virtual Desktop Infrastructure, Next-generation Firewall, Endpoint Protection, Secure Web Gateway, Network Detection & Response, Secure Access Service Edge, Anti-Ransomware, Managed Detection & Response, and many others. Established in 2000, Sangfor currently has 9000+ employees and more than 70 branch offices worldwide.

Equal opportunity statement

Sangfor Technologies is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business needs. All open positions at Sangfor Technologies are also open to candidates belonging to Protected Categories under Law 68/99. Data will be processed exclusively for the purposes of personnel recruitment.