Field Application Engineer

Franklin Electric EMENA; Dueville; In loco; EUR 42.000 - 66.000; Tempo pieno

Descrizione del lavoro

Franklin Electric EMENA is seeking a technically skilled professional to support sales and provide world-class technical representation for water systems distributors and contractors in Italy. The role includes on-site training, seminars, and field issue resolution.

Applicants should have a engineering background with 3–5 years in technical sales or water systems, and fluency in English. Occasional travel up to 30% is required, and strong communication skills are essential.

Competenze

• Bachelor's Degree in Engineering or high school technical diploma with electronics specialization.
• 3–5 years of technical, sales, or related water systems experience.

Mansioni

• Provide technical service and support on Franklin Electric water systems products, including motors, pumps, and electronic drives and controls.
• Guide testing and troubleshooting of Franklin products in water systems installations.
• Represent Franklin Electric at on-site installation meetings to resolve field issues.
• Present technical seminars to water systems distributors, dealers, and contractors.
• Write and submit weekly reports highlighting problems at sites or with customers or products.
• Provide specialized training to specific customers.
• Perform other related duties as required or assigned.

Conoscenze

Water systems knowledge

Interpersonal skills

Presentation skills

Customer service

Independent work

Organizational skills

Sales or service experience

English fluency

MS Office suite

Travel readiness

Formazione

Bachelor's Degree in Engineering/high school technical diploma - electronics specialization

Strumenti

MS Office Tools (Excel, Word, PowerPoint)

Descrizione del lavoro

Responsible for supporting sales, world-class technical representation, support, and training, to water systems distributors and their contractors.

Responsibilities

• In the assigned territory, provide technical service and support on Franklin Electric water systems products, including motors, pumps, and electronic drives and controls.
• Guide testing and troubleshooting of Franklin products in water systems installations.
• Provide direction and expertise during new product installations.
• Represent Franklin Electric at on-site installation meetings to timely resolve field issues.
• Present technical seminars to water systems distributors, dealers, and contractors.
• Represent Franklin Electric at trade shows and special events.
• Write and submit weekly reports needed to highlight problems at specific sites and/or with certain customers or products.
• Provide specialized training to specific customers.
• Perform other related duties as required or assigned.

Qualifications

• Bachelor's Degree in Engineering/high school technical diploma - electronics specialization
• Three to five years of technical, sales, or related water systems or industry experience.

Required Skills

• Working knowledge of water systems in general, with specific knowledge of pumps, motors, drives and controls.
• Excellent interpersonal, presentation and communication skills.
• Ability to develop strong working relationships with water systems professionals.
• Be able to work independently with outstanding organizational skills.
• Previous sales or service experience preferred.
• Self-motivated and energetic personality with a desire to service the customer.
• Effectively communicates information and responds to questions in person-to-person and small group situations with customers, clients, the general public, and other employees of the organization.
• Maintains confidentiality and uses discretion with business information.
• Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
• Deals with problems involving several known variables in situations of routine nature.
• Plans the time, method, manner, and/or performance sequence of own work; may also occasionally assist in planning work assignments performed by others within a limited area of operation.
• Defines problems, collects data, establishes facts, and draws valid conclusions.
• Solves practical problems and deals with a variety of known variables in situations where only limited standardization exists.
• Travels up to 30 percent of the time.
• Reads, writes, and speaks English fluently.
• Knowledge of the basic MS office tools (Excel, Word, Powerpoint)

Pay range and compensation package

• Applications from candidates with different levels of seniority will be considered.
• The final job level and compensation package will be determined based on the candidate's experience, skills, and overall qualifications.