Factory Technical Representative - EMEA

Seakeeper, Inc.; Lavagna; Remoto; EUR 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

On-the-job training

Travel opportunities

Descrizione del lavoro

Seakeeper is seeking a Factory Technical Representative to deliver hands-on installation, commissioning, training, and troubleshooting across EMEA. You’ll support OEMs and dealers, lead on-site installations, and run sea trials while feeding insights back to engineering.

The role requires travel up to 70%, fluent English and Italian, and a proactive, safety-focused mindset. Based in the Greater Liguria Region with occasional travel to Europe, this remote role offers autonomy and full product

Competenze

• Degree from a college, technical institute, or equivalent hands-on work experience.
• 2-3 years in marine industry with engines, hydraulics, gyroscopes, or fins.
• Positive, professional, customer-centric attitude.
• Proficiency with PowerPoint or similar training tools.

Mansioni

• Plan and execute service interventions start to finish, including parts, tools, logistics and travel.
• Complete commissioning reports for gyro installations.
• Own OEM integrations and installations from blueprint to sea trial.
• Train partners to transfer knowledge to customers.
• Troubleshoot via phone and email and provide fast support.
• Lead hands-on installations for demos and training.
• Run sea trials and document system performance.
• Provide field feedback to engineering for improvements.
• Maintain safety, quality and professional image on site.
• Keep company vehicles road-ready and log monthly mileage.
• Support Product Support and Aftermarket teams with inquiries.
• Flag recurring issues to Field Engineering and assist with root-cause analysis.

Conoscenze

English & Italian fluency

PowerPoint proficiency

Strong communication

Self-motivated & adaptable

Customer-focused

Time management

Valid driver's license & passport

Formazione

Bachelor/technical degree or equivalent

Strumenti

None specified

Descrizione del lavoro

WHAT YOU'LL DO

Seakeeper is the global leader in marine stabilization, on a mission to transform the way people experience life on the water. As our Factory Technical Representative, you're the person our customers (OEM boat builders and Seakeeper dealers) network calls first - the friendly, unflappable expert who makes installations click, trainings stick, and problems disappear. You'll be Seakeeper's front line across EMEA, delivering hands-on installation, commissioning, training, and troubleshooting support to our customers. You'll help us build a best-in-class support network by:

• Planning and executing service interventions start to finish - prepping parts and tools, coordinating shipping logistics, and booking your own travel
• Completing Seakeeper commissioning reports for every gyro installation
• Owning Ride OEM integrations and installations from first blueprint to final sea trial
• Training regional partners so today's installation becomes tomorrow's success story
• Acting as the go-to technical voice for regional customers, troubleshooting fast and effectively by phone and email
• Leading full hands-on installations - mechanical, electrical, and everything in between - for demos and training
• Running sea trials and commissioning while documenting system performance
• Feeding field insights and customer feedback straight back to engineering to drive continuous improvement
• Representing Seakeeper with uncompromising standards for safety, quality, and professionalism - you're the brand out in the field
• Keeping your company vehicles road-ready: scheduled maintenance, a monthly mileage log, and a clean, presentable ride
• Delivering elevated troubleshooting and dedicated support to Dealers and OEM partners, partnering closely with Product Support and looping in Field Engineering on major component issues
• Guiding dealers and OEMs on application and configuration, using Seakeeper technical documentation to advise on electrical and plumbing arrangements
• Coordinating dealer and OEM participation in dedicated service coverage at major events
• Staying sharp on new and existing product changes with hands-on training at our Tampa, Florida and Lavagna, Italy offices
• Supporting the Product Support, OEM, and Aftermarket sales teams by fielding incoming inquiries and following up
• Flagging recurring quality issues or process improvements to the Field Engineering team
• Documenting the essentials - warranty cases, commissioning cases, installation audits, and sea trials
• Occasionally step into the spotlight to deliver technical training to OEM partners and Seakeeper Dealers

WHAT YOU NEED TO SUCCEED

Do you have a positive attitude, an eagerness to learn, and the ability to hustle in a fast-paced environment? Then Seakeeper is the place for you! Here are a few other specifics you’ll need to have to succeed.

MUST-HAVES

• Degree from a college, technical institute, or equivalent hands-on work experience
• 2-3 years of related experience in the marine industry working on a technical product including engines, hydraulics, plant machinery, gyroscopes, or fin systems
• A constant positive, professional, and customer-centric attitude
• Proficiency with training and presentation tools, such as Microsoft PowerPoint
• Self-motivated, professional, responsive, resourceful, and flexible
• Strong verbal and written communication skills with fluency in both English & Italian
• Superior time management, multitasking, organizational, and prioritization skills
• Possess and maintain a valid driver's license and passport
• Be able to lift 30kg and drive extended distances (periodically up to 8-12 hours, commonly 2-4 hours); frequent travel can include some nights and weekends
• Ability to work in confined areas (such as engine rooms, equipment spaces, and bilges on board various types of marine vessels), including climbing up/down ladders, stooping, bending, lying down, and working in challenging conditions
• Comfort with remote work — this role comes with a lot of autonomy and minimal supervision

NICE-TO-HAVES

• Experience with:
  • OEMs or dealers in a factory support role
  • Seakeepers or other gyrostabilizers
  • Seakeeper Ride or other transom mounted stabilization systems (trim tabs, interceptors, etc.)
  • Creating documentation, technical writing, promoting process improvement, managing processes, and problem solving
  • Customer support
• Relevant marine or electrical certifications (e.g. NMEA, ABYC, RYA, or recognized EU/UK equivalents)

MORE DETAILS YOU’LL WANT TO KNOW

• We'll turn you into a true Seakeeper specialist — full on-the-job training provided
• This position supports all Seakeeper technologies, including our gyrostabilizers and Seakeeper Ride products
• Our ideal candidate is located within the Greater Liguria Region
• Your territory will include mostly Italy; most of your travel will be within this region, though you may occasionally travel to other parts of Europe, the Middle East, and Africa
• Travel can be expected up to 70% of the time, including some nights and weekends, and can climb higher during busier seasons
• Telecommuting is expected of this position, with periodic visits to our Italy office in Lavagna
• You'll report to the Service Manager for EMEA & Asia

WHY YOU’LL LOVE IT HERE

It’s true that we make extraordinary products, but our favorite part about Seakeeper is our people! We believe in participative leadership. That means you have the freedom to make a difference and contribute to the larger goal, regardless of your position. Great ideas can strike at any moment, and when you have one, you’re empowered to speak up!

We are constantly pushing (or crushing) boundaries. Stagnant or bored are about as opposite from Seakeeper as you can get! We move quick and if there is something that can be improved upon, we jump on it.

WHO WE ARE

71% of our Earth is covered by water and we want everyone to make the most of it. That’s why we are committed to creating products that transform the boating experience with an organization that employees want to work for, customers want to buy from, and vendors want to partner with. Seakeeper Ride, a Vessel Attitude Control System, eliminates underway pitch and roll, making time on the water safer and more comfortable for everyone on board.

Seakeeper was founded in 2008, growing from a start-up operation to the worldwide leader in stabilization thanks to its popular line of gyrostabilizers. Seakeeper Ride launched in 2022 and is the first product deviation from that line, bringing the magic of Seakeeper to boats while underway. There’s a long runway of growth ahead as more and more OEMs adopt Seakeeper Ride as standard equipment and we work to make aftermarket refits a reality.

Seakeeper is personally committed to building an inclusive and diverse workforce. We are an Equal Employment Opportunity Employer/Affirmative Action Employer and do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, marital status, veteran status, genetic information, or any other protected characteristic under applicable law. All employment is decided on the basis of job requirements, individual qualifications, and business need.