Field Product Support

Teledyne Technologies Incorporated; Milano; In loco; EUR 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Teledyne Technologies Incorporated, a leading provider of advanced sensing solutions, seeks a Product Support Specialist to deliver field-based technical support for Raymarine and related brands in Italy. You will diagnose issues, assist OEM boat builders, dealers, and end users, and collaborate with internal teams to ensure customer satisfaction.

The role requires hands-on troubleshooting, strong IT and electrical knowledge, and frequent travel across Italy and nearby regions.

Competenze

• Tech or scientific qualification or equivalent.
• Strong analytical and troubleshooting skills.
• Good understanding of electrical and electronic systems.

Mansioni

• Provide field-based technical support for Raymarine, Raymarine Commercial, FLIR, Maretron, and Octoplex products.
• Support customers across Italy and other territories managed by Raymarine Italia, including Slovenia, Croatia, Greece, and Malta.
• Diagnose and resolve product-related technical issues efficiently and professionally.
• Act as the main point of contact for customers requiring technical assistance and after-sales support.
• Collaborate closely with internal Customer Service and technical teams to resolve complex cases.
• Participate in trade shows, exhibitions, product demonstrations, and promotional events.
• Maintain strong relationships with OEMs, dealers, installers, and end users.

Conoscenze

Analytical troubleshooting

Customer-focused

English proficiency

Electrical systems understanding

Formazione

Technical or scientific qualification

Strumenti

IT systems proficiency

Standard software applications

Descrizione del lavoro

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Italy is one of the world's leading boat manufacturers, and Raymarine has been working for years with all the major shipyards that produce boats ranging from 5 to 40 meters in length.

We design, develop, and manufacture cutting-edge products, and work with main shipyards to deliver innovative, reliable, and easy to operate products and solutions.

We are looking for a motivated and dynamic person who will be expected to manage on-field product support for all our customers, including OEMs (shipyards) and dealer network.

You will be part of the Product Support team, helping colleagues in managing any problems related to Raymarine/FLIR products.

You will be responsible for diagnosing and resolving problems to ensure complete customer satisfaction and participate in trade shows or promotional events organized by the Company.

About The Role

As a Product Support Specialist, you will be the primary technical contact for our customers, including OEM boat builders, dealers, and end users. You will provide expert field-based support, diagnose technical issues, and work closely with internal teams to ensure exceptional customer satisfaction.

This is an exciting opportunity for someone who enjoys troubleshooting technical challenges, building customer relationships, and working with innovative marine technologies.

Key Responsibilities

• Provide field-based technical support for Raymarine, Raymarine Commercial, FLIR, Maretron, and Octoplex products.
• Support customers across Italy and other territories managed by Raymarine Italia, including Slovenia, Croatia, Greece, and Malta.
• Diagnose and resolve product-related technical issues efficiently and professionally.
• Act as the main point of contact for customers requiring technical assistance and after-sales support.
• Collaborate closely with internal Customer Service and technical teams to resolve complex cases.
• Participate in trade shows, exhibitions, product demonstrations, and promotional events.
• Maintain strong relationships with OEMs, dealers, installers, and end users.

About You

We're looking for someone who is technically minded, customer-focused, and passionate about problem solving.

Main competencies required

• Technical or scientific qualification (degree or secondary school diploma).
• Strong analytical and troubleshooting skills.
• Good understanding of electrical and electronic systems.
• Excellent interpersonal and communication skills.
• Ability to build strong relationships with customers and colleagues.
• Proactive approach with strong initiative and self-motivation.
• Good level of English.
• Proficient with IT systems and standard computer applications.

Desirable

• A passion for boating and the marine industry.
• Previous experience supporting technical products or marine electronics.

Travel

This role requires regular travel throughout Italy and occasional travel to other European countries within the Mediterranean region.

What We Offer

• The opportunity to develop your career with one of the world's leading marine electronics manufacturers.
• Exposure to innovative technologies where hardware, software, and cutting-edge R&D come together under one roof.
• A collaborative and supportive culture that values teamwork, creativity, and problem solving.
• Competitive salary and benefits package.
• Opportunities for ongoing learning and professional development.

Why Raymarine?

At Raymarine, we are passionate about creating technology that enables people to enjoy life on the water with confidence. By joining our team, you'll be helping to deliver world-class marine solutions while working alongside talented colleagues in a dynamic international environment.

Raymarine is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

This position requires access to export-controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.