F&B Guest Experience & Reservation Manager

Park Hyatt Milano; Lazio; In loco; EUR 30.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free hotel nights

Discounted rates

Cafeteria and laundry service

Public transport assistance

Learning & development opportunities

Descrizione del lavoro

Park Hyatt Milano is seeking a dedicated F&B Guest Experience & Reservation Manager for the Rome, Italy area. You will oversee reservations, guest experience and related events, ensuring high standards of service and clear communication across teams.

Salary is €30,000–€34,000 gross per year with 14 months, plus benefits including 12 free nights after three months, discounted rates, staff cafeteria and laundry services, and more.

Competenze

• Operational efficiency in F&B reservations and events
• Strong customer service and guest satisfaction focus
• Clear communication and teamwork across departments

Mansioni

• Manage F&B guest reservations and events accurately
• Oversee guest experience and satisfaction throughout service
• Coordinate with F&B and events teams to ensure smooth operations

Descrizione del lavoro

The icon of Milanese 5-star luxury hospitality with cosmopolitan flair. Park Hyatt Milano is the exclusive, elegant 5-star luxury hotel in the historic heart of Milan, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house. L'esperienza richiesta ai candidati, così come le competenze e le qualifiche aggiuntive necessarie per questo lavoro, sono elencate di seguito. Epitomizing the hotel's modern, innovative style, the 108 rooms and suites to offer guests an even more exclusive and personalized experience are refined, elegant spaces that highlight original architectural and design details that are distinctly Milanese. Always a meeting place for businesspeople, creative professionals, travelers and Milanese, the Park Hyatt Milano's common areas include the exclusive gourmet restaurant Pellico 3 Milano with an innovative menu curated by Chef Guido Paternollo; the Mio Lab Cocktail Bar, a favorite spot for the ritual of the Milanese aperitif; and La Cupola, the focal point of life at the hotel, from breakfast to dinner. Unwind at AQVAM Spa or indulge in glamour at Beppe D'Elia's Hair Jewelry Salon. Position: F&B - G.E. & Reservation Manager Direct Report: Director of Food & Beverage Responsible for F&B Reservations in all Outlets Floor Hostess Duties- F&B Guests Satisfaction Responsible for: Ensure all Hight Standard sin F&B Reservations Responsible to: Ensure Res. Details & Hostess Duty in F&B Main Duties and Responsibilities: Operational: Ensure Correct Procedure in Reservations F&B & All Commercial Proposal. Ensure Customer Required info by Phone ,Mail related to all F&B Outlet. Ensure Correct Procedureof Web – Site Reservation- Events Section & BOB Ensure Correct Procedureof all Mail regarding Events Ensure Responsible to talking clear about and accurate information, about every booker. Ensure the correct Guest Satisfaction Program, & F&B requests and Complaint Ensure Hight Standard in Communications Check Daily Operations in Outlets, according to the Manager. Meet Daily the HoD Ceck and Plan Program the Calendars of the Day Administrative & Purchasing: Ensure Correct Payments Program (PM) Improve Adm Standard according to the Manager Ensure the Correct Standard Procedure of Purchasing Request according to the Manager Ensure the Correct Maintenance of Collateral Standard Financial & IT according to the Manager Ensure Credit Card Authorization Policy Procedure, for Events & F&B Reservation Ensure the Correct Procedure of Safer Pay Link Ensure the Correct Procedure for Creation of Events Pay Master Bill Ensure and Improve IT Program Ensure the annual competitor set to be planned with DoFB AND Events Managers People & HR Ensure Supervisor and Coordinator of Events Staff according to the Manger Ensure Hostess Reference Person according to the xpavfwm Manger Ensure Responsible of Events Grooming Rules Events Enforcement Ensure Responsible for Service Work Schedule according to the Manager Ensure Policy Program with DoFB Share The Monthly Budget Results according to the DoFB Business & Commercial Ensure Correct and Up date Guest Database according to the Manager Ensure Event Promotional Mailing & Communication according to the Manager Ensure Yearly Promotional Plan according to the DoFB Position Details Job Level: 2° Turismo-Federalberghi Employment Type: Full-time Salary Range: € 30.000 - € 34.000 gross per year / 14 months Hyatt Also Offers Employees: 12 free nights and discounted rates in all hotels of the group after three months of employment Complimentary staff cafeteria and laundry service Continuous learning and development opportunities ATM public transport service Corporate welfare benefits

F&B Guest Experience & Reservation Manager Rome, Italy