Assistant Spa Manager/ Direttore tecnico

Park Hyatt Milano; Milano; In loco; EUR 32.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

12 free nights

Discounted group hotel rates

Staff cafeteria and laundry service

Continuous learning opportunities

Descrizione del lavoro

Park Hyatt Milano is seeking an Assistant Spa Manager to oversee daily spa operations, ensuring adherence to brand standards and outstanding guest experiences in our luxury Milan hotel.

The role combines operational, supervisory, and technical duties, including managing schedules, coordinating therapists, and supporting recruitment and staff development. A Beautician/esthetician qualification and Technical Director certification are preferred, with 2–4 years in a hotel spa setting.

Competenze

• Beautician/esthetician qualification is mandatory for technical role.
• Certification as Technical Director may be required by local regulations.
• Degree or diploma in Hospitality, Wellness, or Management preferred.

Mansioni

• Ensure a personalized guest experience aligned with brand standards
• Handle guest complaints, ensuring prompt resolution and satisfaction
• Continuously monitor service levels and treatment quality
• Foster a guest-centric culture within the team
• Assist in planning and supervising daily Spa operations
• Ensure efficient management of treatment schedules and room occupancy
• Optimize workflows to maximize productivity and revenue
• Support inventory management and stock control
• Supervise and coordinate the Spa team (therapists, receptionists, beauticians)
• Support recruitment, training, and staff development

Conoscenze

Spa leadership

Guest service

Communication

Team motivation

Formazione

Beautician/esthetician qualification

Certification as Technical Director

Strumenti

Book4Time

Opera

Descrizione del lavoro

The icon of Milanese 5-star luxury hospitality with cosmopolitan flair. Park Hyatt Milano is the exclusive, elegant 5-star luxury hotel in the historic heart of Milan, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house.

Epitomizing the hotel’s modern, innovative style, the 108 rooms and suites to offer guests an even more exclusive and personalized experience are refined, elegant spaces that highlight original architectural and design details that are distinctly Milanese.

Always a meeting place for businesspeople, creative professionals, travelers and Milanese, the Park Hyatt Milano’s common areas include the exclusive gourmet restaurant Pellico 3 Milano with an innovative menu curated by Chef Guido Paternollo; the Mio Lab Cocktail Bar, a favorite spot for the ritual of the Milanese aperitif; and La Cupola, the focal point of life at the hotel, from breakfast to dinner. Unwind at AQVAM Spa or indulge in glamour at Beppe D'Elia’s Hair Jewelry Salon.

Place of Work: Park Hyatt Milano – Aquam Spa

Job Level: Operative

Report to: Housekeeping & Spa Manager

Responsible for: The Assistant Spa Manager / Direttore Tecnico supports the operational and strategic management of the hotel Spa, ensuring high service standards, excellence in guest experience, and full compliance with all applicable regulations (health, safety, and industry standards).

This role combines operational, managerial, and technical responsibilities, contributing to the achievement of the Spa’s financial and quality performance goals, in alignment with brand values (e.g., Hyatt: care, inclusion, service excellence).

Main Duties and Responsibilities:

• Ensure a personalized guest experience aligned with brand standards
• Handle guest complaints, ensuring prompt resolution and satisfaction
• Continuously monitor service levels and treatment quality
• Foster a guest-centric culture within the team
• Assist in planning and supervising daily Spa operations
• Ensure efficient management of treatment schedules and room occupancy
• Optimize workflows to maximize productivity and revenue
• Support inventory management and stock control
• Supervise and coordinate the Spa team (therapists, receptionists, beauticians)
• Support recruitment, training, and staff development

Requirements

• Beautician/esthetician qualification (mandatory for technical role)
• Certification as Technical Director (where required by local regulations)
• Degree or diploma in Hospitality, Wellness, or Management preferred
• Minimum 2–4 years’ experience in a hotel Spa or wellness environment
• Previous supervisory or team coordination experience
• Experience with international brand standards preferred

Technical Skills

• Strong knowledge of facial and body treatments and Spa protocols
• Familiarity with Spa management systems (e.g., Book4Time, Opera)
• Knowledge of health and safety regulations
• Ability to monitor KPIs and produce reports

Soft Skills

• Leadership and team motivation skills
• Excellent communication and interpersonal abilities
• Problem-solving and stress management
• Sales-oriented mindset

Languages

• Additional languages are a plus

Job Level: 3° Turismo-Federalberghi

Employment Type: Full-time

Salary Range: € 32.000 - € 35.000 gross per year / 14 months

• 12 free nights and discounted rates in all hotels of the group after three months of employment
• Complimentary staff cafeteria and laundry service
• Continuous learning and development opportunities