Assistant Spa Manager/ Direttore Tecnico

Park Hyatt Milano; Lazio; In loco; EUR 32.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

12 notti gratuite e tariffe scontate

Cafeteria staff e lavanderia

Opportunità di apprendimento continuo

Servizio di trasporto pubblico

Benefici di welfare aziendale

Descrizione del lavoro

Park Hyatt Milano cerca un/una Direttore Tecnico del Spa per garantire standard elevati di servizio e gestione operativa della Spa. sarà responsabile della qualità dei trattamenti, della sicurezza e della conformità normativa, coordinando terapisti e staff, con focus su crescita e redditività.

La posizione richiede esperienza in hotel luxury, qualifica estetista, e familiarità con sistemi di gestione Spa; si valuta esperienza con standard Hyatt Luxury & Wellness.

Competenze

• Qualifica da estetista/beautician obbligatoria.
• Certificazione come Direttore Tecnico dove richiesto dalla normativa locale.
• La laurea o diploma in Ospitalità/Wellness/Management è preferita.
• Minimo 2–4 anni di esperienza in Spa o benessere in hotel.
• Esperienza pregressa in supervisione o coordinamento team.
• Esperienza con standard di brand internazionali preferibile

Mansioni

• Garantire esperienza clienti personalizzata in linea con gli standard del brand.
• Gestire reclami e assicurare soddisfazione degli ospiti.
• Monitorare livelli di servizio e qualità dei trattamenti.
• Supervisionare il team Spa e supportare reclutamento e formazione.
• Pianificare operazioni quotidiane e supervisione orari trattamenti

Conoscenze

Guest service orientation

Leadership

Communication

Problem-solving

Sales-oriented mindset

Formazione

Beautician/estetician qualification

Technical Director certification

Degree in Hospitality/Wellness/Management

Strumenti

Book4Time

Opera

Descrizione del lavoro

The icon of Milanese 5-star luxury hospitality with cosmopolitan flair. Park Hyatt Milano is the exclusive, elegant 5-star luxury hotel in the historic heart of Milan, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house. Si candidi in fretta: consulti la descrizione completa scorrendo verso il basso per scoprire tutti i requisiti di questo ruolo. Epitomizing the hotel's modern, innovative style, the 108 rooms and suites to offer guests an even more exclusive and personalized experience are refined, elegant spaces that highlight original architectural and design details that are distinctly Milanese.

Always a meeting place for businesspeople, creative professionals, travelers and Milanese, the Park Hyatt Milano’s common areas include the exclusive gourmet restaurant Pellico 3 Milano with an innovative menu curated by Chef Guido Paternollo; the Mio Lab Cocktail Bar, a favorite spot for the ritual of the Milanese aperitif; and La Cupola, the focal point of life at the hotel, from breakfast to dinner. Unwind at AQVAM Spa or indulge in glamour at Beppe D'Elia’s Hair Jewelry Salon.

Place of Work: Park Hyatt Milano – Aquam Spa Job Level: Operative Report to: Housekeeping & Spa Manager

Responsible for:

The Assistant Spa Manager / Direttore Tecnico supports the operational and strategic management of the hotel Spa, ensuring high service standards, excellence in guest experience, and full compliance with all applicable regulations (health, safety, and industry standards). This role combines operational, managerial, and technical responsibilities, contributing to the achievement of the Spa’s financial and quality performance goals, in alignment with brand values (e.g., Hya care, inclusion, service excellence).

Main Duties and Responsibilities:

• Ensure a personalized guest experience aligned with brand standards
• Handle guest complaints, ensuring prompt resolution and satisfaction
• Continuously monitor service levels and treatment quality
• Foster a guest-centric culture within the team
• Assist in planning and supervising daily Spa operations
• Ensure efficient management of treatment schedules and room occupancy
• Optimize workflows to maximize productivity and revenue
• Support inventory management and stock control
• Supervise and coordinate the Spa team (therapists, receptionists, beauticians)
• Support recruitment, training, and staff development
• Monitor individual performance and motivate the team to achieve targets
• Ensure adherence to grooming and behavioral standards
• Ensure compliance with all health, hygiene, and professional regulations
• Oversee treatment protocols, safety procedures, and product usage
• Verify staff qualifications and certifications
• Act as the main point of contact for inspections and audits
• Support achievement of Spa revenue and profitability targets
• Monitor KPIs (room occupancy, revenue per treatment, upselling performance)
• Assist in developing promotions and commercial initiatives
• Actively promote retail sales and Spa services
• Ensure full compliance with brand standards (e.g., Hyatt Luxury & Wellness guidelines)
• Maintain consistency in guest experience, ambiance, and Spa rituals
• Support internal and external audits

Requirements:

• Beautician/esthetician qualification (mandatory for technical role)
• Certification as Technical Director (where required by local regulations)
• Degree or diploma in Hospitality, Wellness, or Management preferred
• Minimum 2-4 years’ experience in a hotel Spa or wellness environment
• Previous supervisory or team coordination experience
• Experience with international brand standards xrdbqlu preferred

Technical Skills:

• Strong knowledge of facial and body treatments and Spa protocols
• Familiarity with Spa management systems (e.g., Book4Time, Opera)
• Knowledge of health and safety regulations
• Ability to monitor KPIs and produce reports

Soft Skills:

• Strong guest service orientation
• Leadership and team motivation skills
• Excellent communication and interpersonal abilities
• Problem-solving and stress management
• Sales-oriented mindset

Languages:

Fluent Italian Fluent English (mandatory) Additional languages are a plus

Position Details:

Job Level: 3° Turismo-Federalberghi Employment Type: Full-time Salary Range: € 32.000 - € 35.000 gross per year / 14 months

Hyatt Also Offers Employees:

• 12 free nights and discounted rates in all hotels of the group after three months of employment
• Complimentary staff cafeteria and laundry service
• Continuous learning and development opportunities
• ATM public transport service
• Corporate welfare benefits