Luxury F&B Reservations & Guest Experience Lead

Park Hyatt Milano; Milano; In loco; EUR 30.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

12 free nights

Staff cafeteria

Laundry service

Continuous learning and development

Descrizione del lavoro

Park Hyatt Milano seeks a seasoned F&B - G.E. & Reservations Manager to oversee reservations across all outlets and ensure guest satisfaction.

Based in Milan, you will align with the Director of Food & Beverage to maintain the hotel’s high service standards. You will manage operational, administrative, purchasing, IT, people and HR aspects of F&B Reservations, while supporting events and ensuring accurate information and guest care.

Competenze

• Experience with F&B Reservations and guest communications.
• Strong focus on delivering high guest satisfaction and service quality.
• Ability to coordinate across Front Office and F&B operations.

Mansioni

• Operational management of F&B Reservations across all outlets.
• Oversee guest information collection by phone and email for events and bookings.
• Ensure procedures for web reservations, events, and communications are followed.

Conoscenze

F&B Reservations

Guest satisfaction

Customer service

Descrizione del lavoro

Park Hyatt Milano seeks a seasoned F&B - G.E. & Reservations Manager to oversee reservations across all outlets and ensure guest satisfaction.

Based in Milan, you will align with the Director of Food & Beverage to maintain the hotel’s high service standards. You will manage operational, administrative, purchasing, IT, people and HR aspects of F&B Reservations, while supporting events and ensuring accurate information and guest care.