Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Ignite; Sicilia; In loco; EUR 12.000 - 14.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career Advancement

Fully Paid Onboarding

Company Life

Health & Support

Regional Benefits

Descrizione del lavoro

Ignite in Lisbon is hiring for Italian-speaking customer service professionals to support an international client base. You will be the primary contact for Italian-speaking customers, resolving inquiries via phone, chat, and email in a fast-paced environment.

The role involves diagnosing issues, documenting steps in the CRM, and striving for high CSAT, quick First Contact Resolution, and efficient handling times.

Competenze

• Fluent Italian at C1/C2 level with at least B2 English for software usage and training modules.
• Excellent active listening and communication skills; capable of remaining poised under pressure.

Mansioni

• Interact with Italian-speaking customers via phone, email and live chat in a courteous, professional manner.
• Diagnose issues, identify root causes and provide prompt, tailored solutions.

Conoscenze

Italian language

English language

Active listening

Communication skills

Working under pressure

Strumenti

CRM software

Descrizione del lavoro

Timeline: Urgent filling preferred

Shift Pattern: Continuous 24/7 rotation (40 hours per week, 8-hour daily shifts)

Role Summary

Are you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon. As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment.

Core Responsibilities

• Customer Interaction: Address incoming inquiries in fluent Italian via telephone, email, and live messaging with a polite, professional, and helpful tone.
• Issue Diagnostics: Identify customer issues, pinpoint the root causes of difficulties, and provide prompt, customized solutions.
• Documentation: Record all case details, account updates, and troubleshooting steps accurately within our central CRM database.
• Target Management: Consistently hit essential operational benchmarks, including CSAT scores, First Contact Resolution, and Average Handle Time standards.
• Ongoing Learning: Attend regular development programs to stay up to date on platform updates, company guidelines, and operational best practices.

Qualifications

• Language Capabilities: Fluent C1/C2-level Italian, paired with at least B2-level English proficiency for software usage, internal communication, and training modules.
• Shift Availability: Full adaptability to work rotating shift rosters operating across a 24/7 schedule.
• Workplace Presence: Full-time, on-site daily presence required at our modern Lisbon facility.
• Legal Eligibility: Valid EU/EEA citizenship, an EU passport, or legal authorization to work in Portugal.
• Essential Skills: Excellent active listening capabilities, strong communication talents, poise under pressure, and an optimistic attitude.

Compensation Models

• Option A: Local Contract (For Local Applicants)
  • Base Remuneration: €1,262.33 gross monthly (paid across 12 months)
  • Housing: Self-arranged living setup
  • Target Profile: Candidates currently living in Lisbon or managing their own accommodation
• Option B: Relocation Contract (For Moving Candidates)
  • Base Remuneration: €1,059.00 gross monthly (paid across 12 months)
  • Provided Accommodation: Private room within a shared corporate flat, with utilities included (electricity, gas, water, internet)
  • Travel Assistance: Full inbound flight reimbursement after passing the probation period, plus airport pickup

Added Perks

• Career Advancement: Structured internal career development paths leading into coaching, quality assurance, or management roles.
• Fully Paid Onboarding: Fully paid, comprehensive training program starting from your first day on the job.
• Company Life: Inclusive corporate culture featuring company-sponsored social events, sports leagues, and team-building outings.
• Health & Support: Complimentary private health coverage after six months of employment, along with access to mental health support resources.
• Regional Benefits: Enjoy Lisbon's sunny weather, ocean views, rich cultural heritage, and active social scene.