Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Ignite; Sardegna; In loco; EUR 12.000 - 14.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career Advancement

Paid Onboarding

Company Culture

Health & Wellness

Lifestyle

Descrizione del lavoro

Ignite is hiring an Italian-speaking customer support specialist for our Lisbon office. You will serve as the primary contact for Italian clients, resolving issues via phone, email, and live chat in a fast-paced, collaborative environment.

Ideal candidates will be fluent in Italian (C1/C2) with at least a B2 in English for internal communication and system use. A fully flexible, rotating 24/7 schedule is required, and on-site presence in Lisbon is mandatory.

Competenze

• Fluent Italian (oral and written) at C1/C2 level; at least B2 English for internal communication and systems use.
• Willingness to work a fully flexible, rotating 24/7 schedule.
• On-site presence at Lisbon workspace.

Mansioni

• Answer incoming Italian client inquiries across phone, email, and live chat with a courteous, professional tone.
• Identify client issues, diagnose underlying problems, and provide quick, personalized solutions.
• Maintain accurate records of customer interactions, ticket progress, and solutions in the CRM.
• Aim to meet CSAT, FCR, and AHT targets as part of performance goals.
• Participate in regular training to stay aligned with product updates and policies.

Conoscenze

Communication skills

Active listening

Stress management

Problem solving

Descrizione del lavoro

Location Strategy: In-person office (Lisbon, Portugal)

Timeline: Immediate start preferred

Hours: 40 hours weekly, 24/7 rotating 8-hour shifts

Role Overview

Are you looking to expand your career in Portugal? We are hiring customer-centric Italian speakers for our multicultural team in Lisbon. Serving as the primary contact for Italian clients, you will resolve user issues via phone, email, and live messaging. Ideal candidates are proactive problem solvers who thrive in a fast-paced, collaborative office environment.

Primary Responsibilities

• Client Engagement: Answer incoming Italian client inquiries across phone, email, and live chat channels with a courteous, professional tone.
• Problem Solving: Identify client issues, diagnose underlying problems, and provide quick, personalized solutions.
• Data Logging: Maintain accurate records of customer interactions, ticket progress, and solutions inside internal CRM systems.
• Performance Goals: Consistently achieve team metrics, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT).
• Ongoing Development: Participate in regular training modules to keep up with product upgrades, internal policies, and daily procedures.

Requirements

• Language Proficiency: Fluent or C1/C2 level in Italian (oral and written); at least B2 level in English for internal workplace communication, instruction, and system use.
• Flexibility: Willingness to work a fully flexible, rotating 24/7 schedule.
• Presence: Must work on-site at our Lisbon workspace.
• Legal Status: EU/EEA citizenship, an EU passport, or an existing Portuguese work permit.
• Key Strengths: Excellent communication, active listening skills, composure under stress, and a constructive approach to challenges.

Compensation Plans

• Option A: Local Offer (For Lisbon Residents)
  • Gross Monthly Base: €1,262.33 (paid across 12 months)
  • Housing: Self-sourced accommodation
  • Best Suited For: Local Lisbon residents or candidates managing their own living arrangement
• Option B: Relocation Offer (For Candidates Moving to Lisbon)
  • Gross Monthly Base: €1,059.00 (paid across 12 months)
  • Housing Included: Private room in a shared corporate flat, with all core utility bills fully covered
  • Travel Assistance: Inbound flight cost reimbursement after completing the trial period, plus airport transfer service
  • Best Suited For: Candidates relocating to Lisbon from abroad

Perks & Benefits

• Career Advancement: Structured pathways toward leadership, quality analysis, or corporate training positions.
• Paid Onboarding: Comprehensive training phase fully funded by the company.
• Company Culture: Welcoming atmosphere featuring team outings, sports clubs, and social gatherings.
• Health & Wellness: Free private medical insurance after six months, plus confidential psychological counseling.
• Lifestyle: Enjoy Lisbon's sunny climate, seaside access, rich culture, and dynamic social scene.