Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Ignite; Calabria; In loco; EUR 12.000 - 14.000; Tempo pieno

Vantaggi offerti da questo lavoro

Advancement

Paid Onboarding

Company Culture

Health & Wellness

Lifestyle

Descrizione del lavoro

Ignite in Lisbon seeks an Italian-speaking customer support professional to join a diverse, fast-paced team. You will handle inquiries via phone, email, and live chat, delivering personalized solutions while maintaining high CSAT and FCR scores.

Requirements include native or advanced Italian (C1/C2) and English at least B2, with full-time on-site work in Portugal. Relocation may be considered for the right candidate.

Competenze

• Native or advanced Italian language skills (C1/C2).
• Operational English at least B2 for team dialogue.
• Willingness to work a flexible 24/7 rotating schedule.
• Willingness to work on-site at Lisbon office with EU work authorization.

Mansioni

• Handle Italian-speaking customer inquiries via phone, email, and live web chat.
• Investigate issues and deliver quick, personalized solutions.
• Document profile details, inquiries, steps, and notes in the CRM.
• Meet CSAT, FCR, and AHT targets.
• Participate in ongoing training and coaching.

Conoscenze

Italian language

English language

Flexible shifts

On-site work

Descrizione del lavoro

Location Strategy: On-site (Lisbon, Portugal)

Timeline: Urgent start dates welcomed

Shift Pattern: 24/7 rotating schedule (40 hours per week, 8-hour daily shifts)

Overview

Are you seeking to launch an exciting international career in the vibrant heart of Portugal? We are currently recruiting customer-minded candidates who speak fluent Italian to join our diverse, multicultural team based in Lisbon. Serving as the main connection point for Italian-speaking customers, you will handle a range of inquiries coming through phone, email, and instant messaging systems. This position is ideal for flexible problem solvers who excel in a fast-paced, collaborative team environment.

Key Responsibilities

• Client Support: Address incoming inquiries from Italian customers via phone calls, emails, and live web chat using a polite, warm, and solution-focused approach.
• Issue Troubleshooting: Investigate customer challenges to determine core issues and deliver quick, personalized solutions tailored to every specific situation.
• Data Entry: Accurately document profile details, customer inquiries, resolution steps, and case notes inside enterprise CRM software.
• Performance Metrics: Consistently meet target operational goals, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT) goals.
• Continuous Learning: Participate actively in ongoing training and coaching sessions to remain fully updated on product modifications, company guidelines, and service workflows.

Qualifications

• Language Skills: Native or advanced C1/C2 capability in Italian (written, spoken, and reading comprehension); operational English skills (minimum B2 level) for team dialogue, software navigation, and training programs.
• Availability: Complete readiness to work flexible, rotating 24/7 shift rotas.
• Location: Physical presence and full-time availability to work on-site at our Lisbon office location.
• Legal Authorization: Valid EU/EEA citizenship, an EU passport, or legal Portuguese work authorization.
• Soft Skills: Outstanding interpersonal skills, active listening capabilities, composure under high-volume pressure, and a positive, proactive attitude.

Compensation Plans

• Plan A (Local Resident Package): Provides a gross monthly base salary of €1,262.33 (paid across 12 months) with self-managed housing. This choice is tailored for local Lisbon residents or applicants who plan to arrange their accommodation independently.
• Plan B (Relocation Package): Provides a gross monthly base salary of €1,059.00 (paid across 12 months) combined with a private room in a shared company flat with utility bills (water, gas, electricity, high-speed internet) fully covered. This plan also includes complete airfare reimbursement after probation and free airport transfer, making it ideal for candidates relocating from abroad.

Perks & Benefits

• Advancement: Clear internal promotion paths leading to quality assurance, corporate training, or team management roles.
• Paid Onboarding: Detailed, comprehensive onboarding program that is 100% paid starting from your very first day.
• Company Culture: Welcoming workspace featuring team outings, hobby clubs, social events, and recreational activities.
• Health & Wellness: Complimentary private medical coverage after 6 months of employment, along with access to confidential counseling services.
• Lifestyle: Enjoy Lisbon's Mediterranean weather, beautiful coastal scenery, rich historical sites, and vibrant city culture.