Event Experience Assistant Manager (Milan)

Starhotels; Lombardia; On-site; EUR 23,000 - 26,000; Full time

Benefits offered by this job

Uniforms with complimentary laundry

Staff meal benefits

Discounted stays within the group

Corporate perks

Job summary

Starhotels is recruiting for our Events team at the Starhotels Business Palace in Milan. You will help shape memorable guest experiences by supporting pre-event logistics and overseeing every moment of the event from setup to guest departure.

Key duties include maintaining conference spaces, handling post-event follow-up, issuing invoices, and ensuring service excellence. Fluency in Italian and English is required, with additional languages a plus.

Qualifications

• Previous and proven experience in the events or hospitality role.
• Ability to anticipate challenges and resolve issues effectively.
• Commitment to delivering high level customer service.
• Versatility in handling individual and team tasks.
• Fluency in Italian and English; additional languages are a plus.

Responsibilities

• Supporting in the organizational part before the event.
• Ensuring high levels of cleanliness and maintenance of conference spaces.
• Overseeing every moment of the event.
• Ensuring guest satisfaction is always at the top.
• Post-event follow-up to guarantee guests leave with a smile.
• Issuing the bill and ensuring correct payments.

Skills

Guest service

Complaint resolution

Customer focus

Teamwork

Multilingual

Tools

Opera PMS

Job description

Starhotels is recruiting for our Events team at the Starhotels Business Palace in Milan. You will help shape memorable guest experiences by supporting pre-event logistics and overseeing every moment of the event from setup to guest departure.

Key duties include maintaining conference spaces, handling post-event follow-up, issuing invoices, and ensuring service excellence. Fluency in Italian and English is required, with additional languages a plus.