Event Assistant - Starhotels Rosa Grand, Milano

Starhotels; Milano; In loco; EUR 24.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Uniforms with laundry service

Discounted stays within the group

Corporate perks and partner discounts

Descrizione del lavoro

Starhotels Rosa Grand in Milan is seeking an Event Assistant to be the key contact for guests during meetings and events, delivering hospitality that turns moments into memories. You will support pre-event organization, prepare quotations and contracts, monitor bookings, ensure spotless conference spaces, and oversee every moment of the event to guarantee guest satisfaction.

Italian and English fluency is expected, with 2+ years in events; Opera PMS experience is a plus.

Competenze

• 2+ years of experience in events/hospitality.
• Familiarity with Opera PMS for efficient operations.
• Excellent teamwork and communication skills.

Mansioni

• Supporting in the organizational part before the event.
• Preparing quotations and contracts, while monitoring bookings and follow-up.
• Ensuring high levels of cleanliness and maintenance of all conference spaces.
• Overseeing every moment of the event.
• Ensuring guest satisfaction is always at the top.
• Post-event follow-up to guarantee guests leave satisfied.
• Issuing the bill and ensuring correct payment entry.
• Demonstrating a passion for hospitality and events.
• Exhibiting strong teamwork and problem-solving abilities.
• Delivering a high level of customer service.
• Handling various work scenarios with versatility.
• Show enthusiasm for both individual and team tasks.

Conoscenze

Event coordination

Guest service

Quotations

Contracts

Teamwork

Problem solving

Hospitality focus

Strumenti

Opera PMS

Descrizione del lavoro

Join Starhotels and become part of the Event Team as Event Assistant at our Starhotels Rosa Grand in the heart of Milan.

Don’t miss the chance to be the key point of contact for our Guests especially when they are staying for their meetings and events. Your mission? Elevate their experience from ordinary to extraordinary, providing them with an exceptional service and creating unforgettable moments that will persist long after they leave.

Your responsibilities include:

• Supporting in the organizational part before the event.
• Preparing quotations and contracts, while monitoring the status of event bookings and arrangements through regular follow-up.
• Ensuring high levels of cleanliness and maintenance of all conference spaces and breakout areas.
• Overseeing every moment of the event.
• Ensuring the satisfaction of our guests is always at the top.
• Taking care of post-event guaranteeing that our guests are leaving with a smile.
• Issuing the bill and making sure the payment enters correctly.
• A unique personality and a true passion for hospitality and events.
• +2’ years of experience in the role.
• Familiarity with Opera PMS for efficient operations.
• Strong teamwork skills
• Ability to anticipate and resolve challenges and complaint resolution finesse.
• A commitment to delivering a high level of customer service.
• Versatility in handling various work scenarios.
• Enthusiasm when being assigned to both individual and team-oriented tasks.

Embrace global diversity by speaking and writing:

• Italian – fluently
• English – fluently
• Additional languages are a plus.

Unlock a world of benefits including:

• Stylish uniforms with complimentary laundry service.
• Exclusive discounted stays within the group.
• Corporate perks and special discounts with our partner companies.

Our compensation policies are based on the National Collective Labour Agreement (CCNL) for the Tourism Industry, which provides for 14 salary payments per year.

The total compensation package consists of the contractual base salary and provincial allowance established by the relevant salary scales, together with ad additional individual elements, to be defined during the recruitment process. These elements are designed to recognize the candidate’s professional profile, acquired skills, level of autonomy, and the responsibilities associated with the role.

For this position, we offer:

• Classification: C2, or C1 level under the CCNL Tourism Industry Agreement, determined according to the andidate’s experience, skills, and degree of autonomy required by the role.
• Compensation: Base salary aligned with the CCNL Tourism Industry salary scales for the applicable level. In compliance with the Pay Transparency regulations (Legislative Decree No. 96 of 7 May 2026, implementing EU Directive 2023/970), Starhotels does not request information regarding candidates’ previous remuneration.
• Pay range: €24.000 - 30.000 - plus the following additional components:
• Meal Benefits: €8 meal vouchers for each day worked, or access to the staff canteen, depending on the working property.
• Variable Compensation:
• Performance bonus in accordance with the Company Supplementary Agreement, convertible into welfare benefits.
• Voluntary guest contributions, paid through payroll in proportion to actual work attendance.

In addition, all Starhotels employees benefit from a Company Supplementary Agreement, which provides enhanced conditions and additional advantages across various aspects of the employment relationship.

Embrace growth with:

• Exceptional career advancement opportunities through our Performance Management Program.
• The opportunity to be part of an ambitious organization that values and nurtures its talent.
• Ongoing training and professional development opportunities.

At Starhotels, our commitment to equality and inclusion expresses our desire to create a work environment that recognises and appreciates the uniqueness of each person and promotes diversity in all its nuances. This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation or disability.

Join us to shape your outstanding career!