EU Toy Orders Specialist – Customer Service & Compliance

JAKKS Pacific, Inc.; Plasencia; In loco; EUR 33.000 - 37.000; Tempo pieno

Descrizione del lavoro

JAKKS Pacific, Inc in Piacenza, Italy is seeking a Customer Service Representative to manage a portfolio of Italian customers, handling orders from receipt to shipment and ensuring compliance with EU regulations. The role requires accuracy in order entry, collaboration with Operations, Sales and Warehouse, and experience with JDE Oracle.

A high school diploma and MS Excel/Outlook skills are required. Salary ranges from €33,000 to €37,000 annually, with a commitment to great service and timely

Competenze

• Experience in order entry with high accuracy.
• Experience with colleagues whose first language is English.
• Knowledge of product barcodes and EU compliance requirements for supplying products to the retail sector.
• MS Excel and Outlook skills are advantageous.
• High school diploma is required.

Mansioni

• Provide excellent customer service in writing, verbally and in person.
• Coordinate with Operations, Sales and warehouse to meet delivery requirements.
• Process orders accurately and verify item codes and prices.
• Enter orders into the JDE Oracle system (manual).
• Adhere to stock allocations before releasing orders.
• Ensure EU packaging labels meet language and safety requirements.
• Manage and update orders, splitting, grouping and updating as needed.
• Ensure orders are booked, picked, packed and shipped per guidelines.
• Review open orders weekly and share status with customers and Sales.
• Manage all open orders in JDE Oracle with changes to quantities, dates and prices.

Conoscenze

Order entry accuracy

MS Excel

MS Outlook

English language proficiency

Formazione

High school diploma

Strumenti

JDE Oracle system

Descrizione del lavoro

JAKKS Pacific, Inc in Piacenza, Italy is seeking a Customer Service Representative to manage a portfolio of Italian customers, handling orders from receipt to shipment and ensuring compliance with EU regulations. The role requires accuracy in order entry, collaboration with Operations, Sales and Warehouse, and experience with JDE Oracle.

A high school diploma and MS Excel/Outlook skills are required. Salary ranges from €33,000 to €37,000 annually, with a commitment to great service and timely