Engineer VR04 for Jan/Feb/Mar 2027

TVS Supply Chain Solutions UK & Europe (Rico Logistics); Bovolone; In loco; EUR 25.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Corporate welfare

Electronic meal voucher card

Continuous learning path

Descrizione del lavoro

TVS SCS RICO Italia is actively seeking an IT Engineer VR04 to join the team in Italy. The role involves providing daily local and remote IT support, troubleshooting hardware and software, and documenting steps in the ticketing system. Onsite duties include Break & Fix, IMACD requests, and end-user support.

The ideal candidate has at least 2 years of IT support experience, strong communication skills, and willingness to work on-site in a fast-paced environment.

Competenze

• Minimum 18 months of experience in the IT sector.
• Proven analytical, communication and customer service skills.
• Willing to work out of hours when required.
• Knowledge of Italian and English for daily use.
• Car availability for travel preferred.

Mansioni

• Provide daily local/remote IT support and document resolutions in the ticketing system.
• Facilitate Break & Fix, IMACD requests and on-site fault resolution.
• Support Windows, Mac and Linux environments and devices.
• Coordinate with resolver teams to maintain service across shifts.
• Assist with meeting room IT equipment and AV support.

Conoscenze

IT Support

Customer Service

Windows

Active Directory

VMs

Strumenti

Ticketing System

Remote Support Tools

Descrizione del lavoro

TVS SCS RICO Italia is part of a multinational company specialized in providing a wide range of technological services throughout Europe, including Break & Fix, IMAC, Service Desk, Projects and Rollouts, Help Desk, End User Computer, Deskside Support, TVS SCS is actively looking for an expert Engineer VR04 to join its team. The company employs experienced professionals who are dedicated to providing world‑class IT solutions. As a Engineer VR04, you will have the opportunity to contribute to an environment that promotes innovation and growth. This position requires a deep understanding of ver technology and its application in solving business problems. If you are looking for a challenging role that offers an interesting opportunity for professional growth, this could be the perfect fit for you.

Tasks

Engineer VR04, will provide daily local\\remote support, receive incoming calls, answer questions, troubleshoot problems, and document steps taken to resolve hardware, software, and application issues in a ticketing system. The candidate will also be expected to facilitate resolution of customer calls and engage with their supervisors and managers to ensure operational consistency across all shifts within the IT support center.

The Engineer VR04 provides Break&Fix, fault diagnosis and resolution services.

The ideal candidate should have at least 2 years of IT support experience.

Dedicated / Schedule

Onsite engineer will be responsible for:

• Incident’s resolution.
• Service requests fulfilment.
• IMACD’s (Install, Move, Add, Change, Dispose) request fulfilment.
• Hands and Eyes support for IT Infrastructure Devices.
• Meeting room IT equipment support, maintenance with preventive checks periodically.
• IT vending machine support.
• End user support in Digital Bar where applicable.
• Planned / Unplanned Infra activities wherever needed including first level trouble shooting under guidance of concern team
• VIP support where applicable.
• Printing service support.
• Escorting of third‑party engineers.
• Windows, Mac , Linux Support

Hands Feet Support

Hands & Eyes Support is a service that includes physical onsite engineer who can perform or troubleshoot issues. Onsite engineer can reboot server equipment, report visual display information from devices, perform basic troubleshooting with help and directions from resolver team.

Resolver group is contractually responsible for resolution of the incident. Technical knowledge/capability is provided from the resolver. OSS engineer is only performing steps that are being dictated by resolver team. OSS engineer will only be responsible for Hands and Feet support. Volume and/or duration of regular (predefined) tasks must kept to a minimum, ensuring OSS SLAs responsibilities & resource synergies are not compromised.

Points below will be supported by Hans &E engineers. Further SOP’s/ process will be incorporated below:

• Network/Security
• Server
• Hosting
• Printers/Print Providers
• Teleconference/Videoconference/Telepresence/Audio-Visual
• Desk Phones
• Smart Phones & Smart devices / BYOD
• Other Devices/ Services (If Any)

Requirements

Minimum qualifications and skills required of the candidate

• Minimum 18 months of experience in the IT sector. Windows Platform, Microsoft Active Directory, VMs.
• Proven analytical skills, excellent communication, interpersonal and customer service skills.
• Adaptable and flexible, willing where necessary to work out of hours, when required for projects or emergency support.
• Knowledge of the Italian and English languages, both colloquial and technical, for use on a daily basis.
• Car availability for any travel is preferential

Benefits

• Corporate welfare
• Electronic meal voucher card
• Continuous and personalized learning path, through access to e-Learning platforms.

We offer: employment with a fixed-term contract of 3 month.

Framework: metalworkers' national collective labor agreement.

RAL and contractual level commensurate with actual experience in the role.