End-to-End Customer Operations Lead (Italy)

IT08 (FCRS = IT008) Novartis Farma S.p.A.; Lombardia; On-site; EUR 37,000 - 68,000; Full time

Job summary

Novartis Farma S.p.A. in Lombardy, Italy, seeks an operational coordinator to oversee end-to-end order management for a high-value product, coordinating priorities, timelines, and interfaces with Customer Service, EMEA logistics, and prescribing centers.

The role requires management of time-critical cases, including newborn screening, and proactive handling of shipments and documentation. You will oversee administrative processes, contracts, and invoicing, ensuring regulatory compliance (AIFA)

Qualifications

• Experience in operational management and distribution models.
• Ability to oversee complex, time-critical processes with high reputational exposure.
• Proven coordination with internal and external stakeholders in international environments.
• High level of administrative accuracy in orders, invoices, and regulatory documentation.

Responsibilities

• Ensure oversight of the end-to-end order management process for the product, coordinating priorities, timelines, and interfaces with Customer Service, EMEA logistics, and treating centres.
• Guarantee autonomous management of time-critical cases, including newborn screening, ensuring timely decision‑making and continuity of flow.
• Oversee shipment monitoring, logistics exceptions, and delays to mitigate risk.
• Manage administrative processes: documentary checks, access prerequisites, invoicing, and alignment with registries and requirements.
• Support third-party contracts, purchase orders, and approval workflows with accuracy and traceability.
• Serve as operational reference for cross-functional coordination and continuity of activities.
• Contribute to operational model preparation by providing experience and controls.

Skills

Accounts Receivable

Customer Care

CRM Software

Salesforce

Microsoft Access

Operational Efficiency

Customer Service

Relationship Building

Tools

Microsoft Access

Job description

Novartis Farma S.p.A. in Lombardy, Italy, seeks an operational coordinator to oversee end-to-end order management for a high-value product, coordinating priorities, timelines, and interfaces with Customer Service, EMEA logistics, and prescribing centers.

The role requires management of time-critical cases, including newborn screening, and proactive handling of shipments and documentation. You will oversee administrative processes, contracts, and invoicing, ensuring regulatory compliance (AIFA)