Italy Health Ops Lead - End-to-End Delivery

Biopharma Asia; Lombardia; Sur place; EUR 37 000 - 68 000; Plein temps

Résumé du poste

Novartis Italy seeks an experienced operational coordinator to oversee end-to-end order management, ensuring timely decision-making and alignment with stakeholders for newborn screening cases. You will monitor shipments, manage regulatory documentation, and support contract workflows while maintaining high accuracy and continuity across teams.

Based in Lombardy, the role emphasizes process control, risk mitigation, and collaboration with EMEA and field operations to sustain organizational

Qualifications

• Experience in operational management and distribution models.
• Ability to oversee complex, time-critical processes with high reputational exposure.
• Willingness to ensure continuity of operational coverage and timely activation.
• Proven coordination with internal and external stakeholders in multinational environments.
• High level of administrative accuracy in orders, invoices, and regulatory docs.
• Knowledge of Italian regulatory environment, AIFA registries and compliance.

Responsabilités

• Oversee end-to-end order management, coordinating timelines and interfaces with service teams.
• Autonomously manage time-critical newborn screening related cases and decisions.
• Monitor shipments, exceptions, and delays for high-value products; mitigate risks.
• Manage product administration, documentary checks, invoicing alignment with registries.
• Support third-party contracts and approval workflows with traceability and compliance.
• Act as operational reference point to foster cross-functional coordination and continuity.
• Contribute to operational model preparation with process logic and controls.

Connaissances

Operational management

Distribution models

Time-critical processes

Stakeholder coordination

English proficiency

Digital tools

Description du poste

Novartis Italy seeks an experienced operational coordinator to oversee end-to-end order management, ensuring timely decision-making and alignment with stakeholders for newborn screening cases. You will monitor shipments, manage regulatory documentation, and support contract workflows while maintaining high accuracy and continuity across teams.

Based in Lombardy, the role emphasizes process control, risk mitigation, and collaboration with EMEA and field operations to sustain organizational