MAP Operations Lead - Patient Access & Compliance

Novartis; Milano; On-site; EUR 45,000 - 84,000; Full time

Job summary

The MAP Manager at Novartis Italy leads end-to-end Managed Access Programs, ensuring compliant and high-quality access solutions for patients ahead of or outside commercial availability.

Reporting to the Medical Governance Lead, you will coordinate cross-functional teams, drive logistics, forecasting, and regulatory submissions, and maintain governance and audit readiness while enabling Medical Affairs objectives.

Qualifications

• Bachelor’s or Master’s degree required in a scientific field.
• Fluency in English and Italian, written and spoken.
• Minimum 5 years of experience in Medical Affairs or related pharmaceutical functions.
• Experience with MAPs, compassionate use, early access, or clinical trial logistics.

Responsibilities

• Contribute to country strategy and planning for MAPs, providing operational and strategic support.
• Identify and evaluate future MAP opportunities with cross-functional stakeholders.
• Lead operational execution of MAPs, Early Access Programs, and PSDS with compliant processes.
• Develop and implement frameworks for logistics, forecasting, supply management, and labeling.
• Coordinate MAP safety reporting and support regulatory submissions with PV.
• Ensure product availability and timely delivery to sites; manage close-out, transition, or termination.
• Oversee compliance, quality, audit readiness, risk monitoring, and regulatory intelligence.
• Act as key country contact for MAP activities, managing stakeholders, vendors, contracts, KPIs, and process improvements.

Skills

Regulatory coordination

Project management

Vendor management

Data analysis

Communication skills

Education

Bachelor’s or Master’s degree in Pharmacy, Life Sciences, Health Sciences

Job description

The MAP Manager at Novartis Italy leads end-to-end Managed Access Programs, ensuring compliant and high-quality access solutions for patients ahead of or outside commercial availability.

Reporting to the Medical Governance Lead, you will coordinate cross-functional teams, drive logistics, forecasting, and regulatory submissions, and maintain governance and audit readiness while enabling Medical Affairs objectives.