EMEA Field Ops Senior Director — Strategy & Growth

ServiceNow, Inc.; Roma; In loco; EUR 106.000 - 196.000; Tempo pieno

Vantaggi offerti da questo lavoro

Generous paid leave

Meal vouchers

Employee share purchase opportunities

Comprehensive insurance coverage

Wellbeing programs

Mental health support

Family-forming support

Descrizione del lavoro

ServiceNow is seeking a Senior Director, CEG EMEA Field Ops Lead to drive strategic operations across Europe, the Middle East, and Africa. You will own the operating cadence, performance metrics, and cross-functional partnerships to enable customer success and post-sale outcomes at scale.

A builder mindset and executive presence are essential for this fast-paced, matrixed environment. You will partner with Finance, HR, and Sales to align on headcount, investments, and capability development

Competenze

• 12+ years of relevant work experience in tech strategy/ops, management consulting, delivery leadership, or customer success.
• Experience leading field operations for a large, geographically distributed post-sale or professional services organization.
• AI-first mindset and relentless growth orientation.
• Strong data analytics, financial acumen, and problem-solving skills.
• Ability to influence senior leaders and drive cross-functional alignment.

Mansioni

• Define and execute the operational strategy and annual plan for CEG across EMEA.
• Own performance metrics, targets, and forecasts for customer success and renewals.
• Improve operating model, processes, and tooling for the EMEA field ops team.
• Translate global CEG strategy into EMEA-specific priorities and execution.
• Partner with Finance and leadership on headcount planning and investments.
• Prepare executive communications including QBRs and board-ready materials.
• Recruit, mentor, and develop a high-performing operations team.
• Represent EMEA in global SPO leadership forums and drive cross-functional alignment.

Conoscenze

Strategic leadership

Executive leadership

Operational excellence

Data analytics

Financial acumen

Communication skills

Cross-functional collaboration

Change management

Talent development

Stakeholder management

Formazione

Bachelor's degree or equivalent

MBA or advanced degree preferred

Descrizione del lavoro

ServiceNow is seeking a Senior Director, CEG EMEA Field Ops Lead to drive strategic operations across Europe, the Middle East, and Africa. You will own the operating cadence, performance metrics, and cross-functional partnerships to enable customer success and post-sale outcomes at scale.

A builder mindset and executive presence are essential for this fast-paced, matrixed environment. You will partner with Finance, HR, and Sales to align on headcount, investments, and capability development