Desktop Support Specialist | Windows/macOS/Linux

Axiom Technologies Pty Ltd.; Emilia-Romagna; Hybrid; EUR 26,000 - 38,000; Full time

Job summary

Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises. We are seeking a capable resource to coordinate from simple activities to more complex plans, providing onsite and on-call support to end-users within the organization's desktop computing environment.

The role focuses on delivering timely, accurate service delivery, setting up new workstations, maintaining asset inventory, and assisting with onboarding.

Qualifications

• Bachelor’s degree in Computer Science, IT, or equivalent.
• 1+ year in desktop support, helpdesk, or IT technician.
• Strong knowledge of Windows OS, Office 365, and basic networking.
• Experience with ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Windows OS

Office 365

Networking basics

Ticketing systems experience

Communication skills

Troubleshooting

Education

Bachelor’s degree in Computer Science or related

Tools

ServiceNow

Zendesk

JIRA

SCCM/Intune/JAMF

Job description

Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises. We are seeking a capable resource to coordinate from simple activities to more complex plans, providing onsite and on-call support to end-users within the organization's desktop computing environment.

The role focuses on delivering timely, accurate service delivery, setting up new workstations, maintaining asset inventory, and assisting with onboarding.