Senior Operations Manager

BLACKLANE; Roma; In loco; EUR 44.000 - 66.000; Tempo pieno

Vantaggi offerti da questo lavoro

22 vacation days per year

Mental and Physical Health support

Learning budget / LinkedIn Learning

Market-based pay range (€44,000–€66,0)

Fair pay tailored to local markets

Descrizione del lavoro

BLACKLANE in Rome, Italy seeks a Senior Operations Manager to scale regional operations over Europe. This largely field-based role will balance supply and demand, engage partners, and drive profitability while leading a regional chauffeur supply team.

You will report to the Head of Operations for Europe, collaborate with Sales, Marketing, Legal, Finance, BI, and Product, and travel regularly to strengthen partnerships and monitor market conditions.

Competenze

• 5+ years of experience in strategy, operations, or a similar role in a dynamic environment.
• Strong understanding of partnership management and relationship-driven business models.
• Analytical approach to interpret supply and demand dynamics and translate data into action.
• Experience managing KPIs, margin performance, and operational roadmaps.
• Excellent interpersonal skills and ability to build trust quickly with partners and internal stakeholders.
• Skilled negotiator, able to structure win-win outcomes while protecting commercial performance.
• Willingness to travel regionally (approximately 25-40%).
• Fluency in English and Italian (German is a plus).

Mansioni

• Design and implement strategies for supply partnerships in ground transportation across your designated area to ensure guests receive high-quality service at an optimized cost level.
• Manage, negotiate, and continuously improve supply costs, quality metrics, and supply availability within your region, translating KPIs into clear operational actions.
• Own and actively manage supply pricing and margin performance, balancing supply and demand dynamics to meet profitability and fulfillment targets.
• Make informed operational decisions in response to market fluctuations, including pricing adjustments and capacity allocation.
• Maintain strong partner engagement and loyalty, particularly in supply‑constrained or low‑volume market conditions.
• Represent chauffeur insights and operational realities internally, ensuring their perspective informs strategy and product improvements.
• Contribute to shaping the global supply strategy.
• Drive process improvements by collaborating with internal stakeholders across the organization to address operational opportunities and challenges.
• Use data analysis and market insights to identify risks, improve forecasting accuracy, and support decision‑making.
• Partner cross‑functionally with Sales, Marketing, Legal, Finance, Business Intelligence, and Product to align commercial, regulatory, and operational priorities.
• Build and maintain long‑term strategic relationships with supply and corporate partners.
• Present supply capabilities to key external stakeholders and represent Blacklane in partner discussions.
• Work as a largely field‑based leader with regular travel to strengthen partnerships and monitor market conditions.
• Grow, lead, and develop the team managing the chauffeur supply side in the region.
• Build strong analytical and relationship management capabilities within your team.
• Enable clear data storytelling and performance ownership across markets.

Conoscenze

Partnership management

Analytical thinking

Negotiation

KPIs & margins

Team leadership

Communication

English Italian fluency

Travel readiness

Descrizione del lavoro

At Blacklane, we are looking for a Senior Operations Manager to join us in Rome, Italy, on a1-year fixed-term contract. In this role, you will scale operations across your designated European markets and help make us a preferred partner for our supply partners, including professional chauffeurs. You will balance supply and demand dynamics, strengthen partner engagement, and drive operational excellence while managing cost efficiency and profitability. You will report to the Head of Operations for our Europe Cluster.

YOUR CHALLENGE:

• Design and implement strategies for supply partnerships in ground transportation services across your designated area to ensure guests receive high-quality service at an optimized cost level.
• Manage, negotiate, and continuously improve supply costs, quality metrics, and supply availability within your region, translating KPIs into clear operational actions.
• Own and actively manage supply pricing and margin performance, balancing supply and demand dynamics to meet profitability and fulfillment targets.
• Make informed operational decisions in response to market fluctuations, including pricing adjustments and capacity allocation.
• Maintain strong partner engagement and loyalty, particularly in supply‑constrained or low‑volume market conditions.
• Represent chauffeur insights and operational realities internally, ensuring their perspective informs strategy and product improvements.
• Contribute to shaping the global supply strategy.
• Drive process improvements by collaborating with internal stakeholders across the organization to address operational opportunities and challenges.
• Use data analysis and market insights to identify risks, improve forecasting accuracy, and support decision‑making.
• Partner cross‑functionally with Sales, Marketing, Legal, Finance, Business Intelligence, and Product to align commercial, regulatory, and operational priorities.
• Build and maintain long‑term strategic relationships with supply and corporate partners.
• Present supply capabilities to key external stakeholders and represent Blacklane in partner discussions.
• Work as a largely field‑based leader with regular travel to strengthen partnerships and monitor market conditions.
• Grow, lead, and develop the team managing the chauffeur supply side in the region.
• Build strong analytical and relationship management capabilities within your team.
• Enable clear data storytelling and performance ownership across markets.

ABOUT YOU:

• 5+ years of experience in strategy, operations, or a similar role in a dynamic environment.
• A strong understanding of partnership management and relationship‑driven business models.
• A highly analytical approach and the ability to interpret supply and demand dynamics and translate data into action.
• Experience managing KPIs, margin performance, and operational roadmaps.
• Excellent interpersonal skills and the ability to build trust quickly with partners and internal stakeholders.
• Experience as a skilled negotiator, able to structure win‑win outcomes while protecting commercial performance.
• Comfort operating in uncertain and rapidly changing market environments.
• Experience leading and developing teams.
• The ability to communicate insights clearly through data storytelling.
• Fluency in English and Italian. German is a plus.
• Availability for regular travel across the region (approximately 25‑40%).

Our Company Culture & Values

Blacklane has grown from a two‑person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Our culture is powered by our commitment to three core values: Care, Drive and Excellence.

• Care - We are invested in each other's well‑being and professional growth.
• Drive - We act with pace and determination. We are ambitious, committed to a growth mindset, and champion ownership and delivery.
• Excellence - We understand our customers so we can exceed expectations.

We support our people through initiatives like Employee Resource Groups (ERGs), mentorship programs that bring our values to life.

We welcome and actively support employees to create or join the communities that are important to them.

Benefits

• 22 vacation days per year, increasing with tenure
• Your Mental and Physical Health, no compromise with Nilo and Wellhub
• Continuous learning through LinkedIn learning and L&D budget
• Fair pay tailored to local markets. €44,000–€66,000
• Mystery Rides: Quarterly Voucher to enjoy personal trips around the world with Blacklane

We place great value on equal opportunities. Therefore, we welcome everyone to apply! We believe that being open about compensation is an important part of building trust and creating a fair candidate experience. Our reward strategy is built to support consistency, fairness, and clarity across the organization. Where an offer would sit within this range depends on objective factors such as role scope, relevant experience, critical skills, and internal consistency at the same level. It is not based on salary history or negotiation alone. Blacklane will never ask you to pay money towards any job application. Do not make payment to anyone pretending to be from Blacklane during your recruitment process. If you suspect any scam‑relevant activity, please talk to us as soon as possible. We're here to take care of you throughout the recruitment process. https://www.blacklane.com/en/applicant-privacy-notice/