District Manager

PVH Corp.; Rodengo; On-site; EUR 85,000 - 110,000; Full time

Job summary

PVH Corp. in Lombardy is seeking a District Manager to lead store teams and deliver exceptional customer experiences in a fast-paced retail environment.

You will drive CX standards, coach staff, oversee recruitment and development, and align workforce planning with the retail calendar and KPIs. You’ll work closely with Deputies to ensure consistent execution across all locations and market initiatives.

Qualifications

• 5+ years experience in a similar role within a structured environment.
• Fluent in English and Italian, written and spoken.
• Strong business acumen and communication skills.
• Ability to work under pressure and meet deadlines.
• Excellent organizational and leadership abilities.

Responsibilities

• Exemplify and enforce CX standards across the store.
• Address CX issues via feedback, training, and coaching.
• Build partnerships with neighboring businesses for go-to-market efforts.
• Track trends and study customer profiles via media and local events.
• Develop store personnel and define training needs with Deputies.
• Lead performance reviews and recruitment planning.
• Approve Area Manager's FTE requirements.
• Oversee workforce planning by Deputies.
• Set store priorities aligned with retail calendar.
• Analyze performance with the Data Analyst and improve KPIs.

Skills

Customer experience

Coaching & training

Team leadership

Communication skills

Analytical mindset

Job description

Design Your Future at PVH

District Manager

The Team

The Team inside the stores collectively strives to create a seamless and enjoyable experience for customers. The team works together to uphold the store’s reputation, achieve sales targets, and create a positive environment that reflects the values of PVH. Each member contributes uniquely to the team’s success, ensuring that the store remains a destination of choice for customers seeking quality products and outstanding service.

The Position

• Exemplify and enforce exceptional Customer Experience (CX) standards in the store.
• Identify and address CX issues through feedback, training, and coaching for sales staff.
• Foster collaborative relationships with neighboring businesses for go-to-market initiatives and conduct competitor analysis.
• Stay informed about current trends and understand customer profiles through media and local community engagement.
• Develop and oversee professional growth of store personnel, defining training needs with Deputies.
• Manage performance evaluations, propose development plans, and lead recruitment processes.
• Qualify the Area Manager on Full-Time Equivalent (FTE) and role requirements.
• Oversee workforce planning handled by Deputies.
• Coordinate store priorities through regular mechanisms, considering retail calendar and project timelines.
• Analyze business performance using data from Business Analyst, identify actions to improve Sales and Key Performance Indicators (KPIs).

The Ideal Candidate

• At least 5 years’ experience in similar role within structured environment
• Highly developed business acumen
• Good communication and collaboration skills and abilities
• Highly detail oriented and organized in work
• Ability to work under pressure and meet deadlines
• Fluent in English and Italian both written and spoken
• undefined