District Manager

PVH Corp.; Rodengo Saiano; On-site; EUR 42,000 - 70,000; Full time

Job summary

PVH Corp. seeks a seasoned CX Lead for our stores in Lombardia, Italy to exemplify and enforce exceptional Customer Experience standards.

You will coach and train sales staff, lead recruitment, manage performance reviews, and develop workforce plans with Deputies. You will act on data from the Business Analyst to drive sales KPIs and coordinate priorities across the retail calendar in a fast-paced environment.

Qualifications

• Minimum 5 years' experience in a similar role within a structured environment.
• Strong business acumen and ability to drive sales.
• Excellent communication and collaboration skills.
• Detail-oriented and organized, with ability to meet deadlines.
• Fluent in English and Italian, written and spoken.

Responsibilities

• Exemplify and enforce exceptional Customer Experience standards in the store.
• Address CX issues through feedback, training and coaching for staff.
• Foster collaboration with nearby businesses for go-to-market initiatives.
• Stay informed about trends and understand customer profiles via media/community.
• Develop and oversee professional growth of store personnel with Deputies.
• Manage performance evaluations and recruitment processes.
• Qualify the Area Manager on FTE and role requirements.
• Oversee workforce planning handled by Deputies.
• Coordinate store priorities via regular mechanisms and timelines.
• Analyze business performance with the Business Analyst to boost KPIs.

Skills

Customer experience

Coaching and training

Team collaboration

Data analysis

Recruitment

Workforce planning

Communication skills

English & Italian

Job description

The Team

The Team inside the stores collectively strives to create a seamless and enjoyable experience for customers. The team works together to uphold the store's reputation, achieve sales targets, and create a positive environment that reflects the values of PVH. Each member contributes uniquely to the team's success, ensuring that the store remains a destination of choice for customers seeking quality products and outstanding service.

Design Your Future at PVH

The Team

The Team inside the stores collectively strives to create a seamless and enjoyable experience for customers. The team works together to uphold the store's reputation, achieve sales targets, and create a positive environment that reflects the values of PVH. Each member contributes uniquely to the team's success, ensuring that the store remains a destination of choice for customers seeking quality products and outstanding service.

The Position

• Exemplify and enforce exceptional Customer Experience (CX) standards in the store.


• Identify and address CX issues through feedback, training, and coaching for sales staff.


• Foster collaborative relationships with neighboring businesses for go-to-market initiatives and conduct competitor analysis.


• Stay informed about current trends and understand customer profiles through media and local community engagement.


• Develop and oversee professional growth of store personnel, defining training needs with Deputies.


• Manage performance evaluations, propose development plans, and lead recruitment processes.


• Qualify the Area Manager on Full-Time Equivalent (FTE) and role requirements.


• Oversee workforce planning handled by Deputies.


• Coordinate store priorities through regular mechanisms, considering retail calendar and project timelines.


• Analyze business performance using data from Business Analyst, identify actions to improve Sales and Key Performance Indicators (KPIs).

The Ideal Candidate

• At least 5 years’ experience in similar role within structured environment


• Highly developed business acumen


• Good communication and collaboration skills and abilities


• Highly detail oriented and organized in work


• Ability to work under pressure and meet deadlines


• Fluent in English and Italian both written and spoken


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