Direct Market Sales Support Lead

Alpinestars; Caerano di San Marco; Sur place; EUR 40 000 - 52 000; Plein temps

Avantages offerts par ce poste

Meal voucher

Welfare benefits

Résumé du poste

Alpinestars is seeking a Sales Support Coordinator – Direct Market to lead and coordinate the Sales Support team serving direct markets, ensuring operational excellence and outstanding customer service.

You will align with Sales Management, customers, agents, logistics, and internal departments to support growth, optimize processes, and achieve KPIs. A bachelor’s degree and strong English are required.

Qualifications

• Bachelor’s degree in business-related field.
• Excellent knowledge of English; other languages are a plus.
• Experience in Sales Support, Customer Service, Sales Operations, or Order Management in an international environment.
• Strong team coordination and organizational skills.
• Experience in workflow analysis, process optimization, and continuous improvement initiatives.
• Good understanding of logistics processes and order management operations.
• Customer-focused mindset with problem-solving and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in ERP systems and Microsoft Office applications, especially Excel.

Responsabilités

• Coordinate and oversee the daily activities of the Sales Support team dedicated to direct markets
• Translate Sales Management strategy into daily activities, ensuring alignment with business priorities and achievement of company KPIs
• Monitor team workload, priorities, and performance to ensure service excellence and operational efficiency
• Analyze and evaluate existing workflows, identifying opportunities for process improvements and enhanced effectiveness
• Propose and implement new processes aimed at improving customer satisfaction and service quality
• Analyze logistics and operational flows within the Sales Support function, identifying bottlenecks and improvement opportunities
• Develop and implement operational solutions to support business growth and expansion in emerging markets
• Provide daily support to sales agents and customers, ensuring timely and effective response to requests and issues
• Manage the end-to-end order process, ensuring accuracy, compliance with commercial agreements, and on-time fulfillment
• Monitor key performance indicators and support continuous improvement initiatives across the Sales Support organization.

Connaissances

English fluency

Team coordination

Problem solving

Analytical skills

KPI-driven mindset

ERP systems knowledge

Excel proficiency

Communication

Formation

Bachelor’s degree in business administration/economics/international business

Outils

ERP systems

Microsoft Excel

Description du poste

Alpinestars is seeking a Sales Support Coordinator – Direct Market to lead and coordinate the Sales Support team serving direct markets, ensuring operational excellence and outstanding customer service.

You will align with Sales Management, customers, agents, logistics, and internal departments to support growth, optimize processes, and achieve KPIs. A bachelor’s degree and strong English are required.