Digital Customer Service Specialist

hlpy; Italia; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

hlpy is building the technology platform for mobility services across Europe. Join our international team as a frontline operations professional coordinating dispatch and supporting digital workflows to ensure fast, transparent customer help.

Based in Italy, you’ll work with a hybrid model (3 days in Milan office or fully remote elsewhere in Italy). We value curiosity, ownership, and teamwork as we scale across four countries.

Qualifications

• Mother-tongue French and Italian with good level of English.
• Experience with digital tools and CRM platforms.
• Available for part time or full time.
• Experience in customer service or operations is a plus.
• Empathy, calm under pressure, problem-solving and teamwork spirit.
• Willing to work in a fast-growing scale-up.
• International, multicultural team across four countries.
• Flexible work: hybrid in Milan area, or fully remote in Italy.

Responsibilities

• Dispatch the appropriate service (tow trucks, taxis, replacement vehicles, etc.).
• Keep an eye on our digital support flow and step in when a human touch makes the difference.
• Solve cases via chat and phone, working with our network of service providers.
• Share ideas to improve how we work: input counts.
• Escalate complex or sensitive cases to team leaders when required.

Skills

French

Italian

English

Tools

CRM systems

Job description

At hlpy, we’re building much more than a roadside assistance company. We’re building the technology platform that is changing how mobility services are delivered across Europe.

Founded in 2020, hlpy connects insurers, fleets, rental and leasing companies and OEMs with a network of service providers, and makes the whole experience digital for the end customer. Every month, our platform orchestrates tens of thousands of real-world operations: roadside assistance, towing, replacement vehicles, repairs and vehicle deliveries, in Italy, France, Spain and Germany.

Our goal is clear: when someone needs help on the road, getting it should be fast, simple and fully transparent. Behind every request there’s a driver who needs to get moving again, and a client who trusts us to deliver on our promise. Making that happen, at scale and in real time, is what we do every day.

Behind our technology there are people. We’re a young, international team where ideas are heard regardless of title, colleagues help each other out on busy days, and every voice helps shape how we work. We value curiosity, ownership and a good dose of empathy, both with our customers and with each other.

What you’ll do

• Dispatch the appropriate service (tow trucks, taxis, replacement vehicles, etc.)
• Keep an eye on our digital support flow and step in when a human touch makes the difference
• Solve cases via chat and phone, working hand in hand with our network of service providers
• Share ideas to improve how we work: your input really counts here.
• Escalate complex or sensitive cases to team leaders when required

What we’re looking for

• Mother-tongue French and Italian speaker with a good level of English
• Experience using digital tools and platforms, such as CRM systems
• Availability for 24/7 shifts, including nights and weekends (roadside assistance never stops!)
• Experience in customer service or operations is a plus, but attitude matters just as much
• Empathy, calm under pressure, problem-solving and a true team spirit
• available for part time or full time
• A fast-growing scale-up changing a traditional industry
• An international, multicultural team across four countries
• Flexible work: hybrid (3 days a week in the office) if you’re based in Milan or its province, fully remote if you live elsewhere in Italy
• Real impact from day one and room to grow as we expand