Digital Banking SME Onboarding Analyst - Data-Driven Impact

Ing Banking; Bardi; Ibrido; EUR 40.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible Smart Working

Competitive base salary + bonuses

Health insurance

Pension fund

Training and development opportunities

Birthday day off

Descrizione del lavoro

ING is seeking a Business Analyst to shape SME onboarding and digital banking experiences across international teams. You will analyze end-to-end SME processes, translate business needs into IT requirements, and collaborate with product, UX, risk, and operations to deliver frictionless activation.

You will drive digital onboarding improvements, data-driven decisions, and cross-functional execution to support the new business line’s targets in a fast-paced, international context.

Competenze

• Bachelor in economics or engineering.
• Minimum 2 years as a business analyst in financial services in an international environment.
• Experience with content management systems.
• Experience with digital onboarding processes and capabilities.
• Fluent in Italian and English.
• Strong knowledge of retail and business banking.

Mansioni

• Spearhead digital banking solution implementation to improve SME client experience.
• Lead digital warm onboarding from needs to macro-steps and subprocesses.
• Engage with SME clients to gather insights and drive continuous improvement.
• Identify and implement process optimizations for operational efficiency.
• Elicit requirements and translate IT impacts for development teams.
• Analyze data to inform strategic decisions within SME banking.
• Collaborate with product Tribe, UX, Risk and Operations to design new functionalities.
• Build reports for department use and analyze data.
• Ensure cross-functional collaboration across Sales, Legal, Compliance, Privacy, Credit Risk, Finance.

Conoscenze

Data analysis

Analytical thinking

Cross-functional collaboration

Italian/English

Formazione

Bachelor in economics or engineering

Strumenti

Content management systems

Descrizione del lavoro

ING is seeking a Business Analyst to shape SME onboarding and digital banking experiences across international teams. You will analyze end-to-end SME processes, translate business needs into IT requirements, and collaborate with product, UX, risk, and operations to deliver frictionless activation.

You will drive digital onboarding improvements, data-driven decisions, and cross-functional execution to support the new business line’s targets in a fast-paced, international context.