Business Analyst Business Banking Digital Channels & Onboarding

Ing Banking; Bardi; Ibrido; EUR 40.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible Smart Working

Competitive base salary + bonuses

Health insurance

Pension fund

Training and development opportunities

Birthday day off

Descrizione del lavoro

ING is seeking a Business Analyst to shape SME onboarding and digital banking experiences across international teams. You will analyze end-to-end SME processes, translate business needs into IT requirements, and collaborate with product, UX, risk, and operations to deliver frictionless activation.

You will drive digital onboarding improvements, data-driven decisions, and cross-functional execution to support the new business line’s targets in a fast-paced, international context.

Competenze

• Bachelor in economics or engineering.
• Minimum 2 years as a business analyst in financial services in an international environment.
• Experience with content management systems.
• Experience with digital onboarding processes and capabilities.
• Fluent in Italian and English.
• Strong knowledge of retail and business banking.

Mansioni

• Spearhead digital banking solution implementation to improve SME client experience.
• Lead digital warm onboarding from needs to macro-steps and subprocesses.
• Engage with SME clients to gather insights and drive continuous improvement.
• Identify and implement process optimizations for operational efficiency.
• Elicit requirements and translate IT impacts for development teams.
• Analyze data to inform strategic decisions within SME banking.
• Collaborate with product Tribe, UX, Risk and Operations to design new functionalities.
• Build reports for department use and analyze data.
• Ensure cross-functional collaboration across Sales, Legal, Compliance, Privacy, Credit Risk, Finance.

Conoscenze

Data analysis

Analytical thinking

Cross-functional collaboration

Italian/English

Formazione

Bachelor in economics or engineering

Strumenti

Content management systems

Descrizione del lavoro

In this role you help shape the SME onboarding and digital banking experience across ING’s international teams. You’ll analyze end-to-end SME processes, translate business needs into IT requirements, and collaborate with product, UX, risk, and operations to deliver frictionless activation. You drive digital onboarding improvements, data-driven decisions, and cross-functional execution to support the new business line’s targets. This is an opportunity to influence digital transformation in SME banking in a fast-paced, international context.

• Flexible Smart Working
• Competitive base salary + bonuses
• Health insurance
• Pension fund
• Training and development opportunities
• Birthday day off (#doyourbirthday)
• Spearhead digital banking solution implementation to improve SME client experience
• Lead digital warm onboarding from needs to macro-steps and subprocesses
• Engage with SME clients to gather insights and drive continuous improvement
• Identify and implement process optimizations for operational efficiency
• Elicit requirements and translate IT impacts for development teams
• Analyze data to inform strategic decisions within SME banking
• Collaborate with product Tribe, UX, Risk and Operations to design new functionalities
• Build reports for department use and analyze data
• Ensure cross-functional collaboration across Sales, Legal, Compliance, Privacy, Credit Risk, Finance
• Bachelor in economics or engineering
• Minimum 2 years as a business analyst in financial services in an international environment
• Experience with content management systems
• Experience with digital onboarding processes and capabilities
• Creative mindset for new content concepts
• Data analysis mindset and fluency
• Strong knowledge of retail and business banking
• Fluent in Italian and English
• Collaborative across multifunctional teams
• Analytical thinking
• Experience with IT projects across functions
• Content management systems
• Data analysis and data fluency

Business Analyst Business Banking Digital Channels & Onboarding pavia, lombardia, it