Desktop Support Specialist – On-Site & Remote IT

Axiom Technologies Pty Ltd.; Roma; In loco; EUR 26.000 - 38.000; Tempo pieno

Descrizione del lavoro

Axiom Technologies in Rome, Italy seeks a capable IT Desktop Support Technician to provide onsite and on-call end-user support within the organization’s computing environment.

You will handle hardware and software issues across Windows, macOS, and Linux, install systems, configure new workstations, and respond to incidents via ticketing systems while ensuring data protection and security policies.

This role requires strong communication and problem-solving skills to keep users productive.

Competenze

• Bachelor’s degree in CS/IT or equivalent experience, 1+ year desktop support experience.
• Strong knowledge of Windows OS, Office 365, and basic networking.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and problem-solving abilities.

Mansioni

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Conoscenze

Windows OS

Office 365

Networking basics

ServiceNow

Zendesk

JIRA

Communication

Troubleshooting

Formazione

Bachelor's degree in CS/IT

Strumenti

Active Directory

Group Policy

SCCM/Intune/JAMF

Descrizione del lavoro

Axiom Technologies in Rome, Italy seeks a capable IT Desktop Support Technician to provide onsite and on-call end-user support within the organization’s computing environment.

You will handle hardware and software issues across Windows, macOS, and Linux, install systems, configure new workstations, and respond to incidents via ticketing systems while ensuring data protection and security policies.

This role requires strong communication and problem-solving skills to keep users productive.